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6 interviews · 11 quotes
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In this interview I speak to Rachel Botsman- author, designer, and lecturer renowned for her work on trust and societal change. A leading expert in the field, she has written three influential…
In this interview I speak to Eric Ries — creator of the Lean Startup method and founder of the Long-Term Stock Exchange — he argues that corporate corruption is structural, not moral.…
In this interview, I speak to Elaine Lin Hering about the role and power of silence in having more authentic conversations, foster inclusive spaces and amplify all voices. As Elaine notes, “…only…
Why are so many of us wrong about so much? From COVID-19 to climate change to the results of elections, millions of us believe things that are simply not true―and act based…
Many of us believe that the great turning points and opportunities in our lives happen by chance, that they’re out of our control. Often, we think that successful people—and successful companies and…
It doesn’t matter how great your ideas are, how driven you are, how much money you have to invest or even what your track record is; your next venture, deal or project…
From the archive
Vulnerability isn't oversharing; it isn't necessarily personal. And that's where some of the fear has come from—this sense that leaders might need to role-model less sharing about their personal lives. Yet vulnerability can look very different. Trust benefits from clearer boundaries, because trust needs clear expectations and clear limits.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
Children, because they take fewer physical childhood risks in the real world, are experiencing a decline in trust in themselves and in others. Their ability to take those risks in the world is decreasing, and that is a huge problem.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
AI tools are incredibly good at replicating that. If I share something, they know how to give empathy and validation immediately; they know how to close the loop. And here's the tension: humans aren't practicing the art of trust with each other, or even with themselves, enough. Yet they're outsourcing those trust loops to digital tools almost instantly.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
Older generations give their trust to experts and influencers based on who and what: credibility, qualifications, and institutional affiliations. Younger generations, by contrast, trust based on how someone makes them feel. And you can manipulate that incredibly effectively in 15 seconds of video: the music, the mood, the atmosphere.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
The number one thing is misread intentions. You assume someone has ill intent toward you—maybe to hurt you, harm you, or make you feel uncomfortable—and you don't check in on those intentions. Then a narrative forms in your head, and that's when you start spiralling. You can apply this to your children, to relationships, and it happens constantly at work.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
Trust is a confident relationship with the unknown. And the reason this is so important is that trust isn't, at its essence, an asset or an attribute or a currency. It's a belief. It's what we believe about someone or something. That definition is slightly counterintuitive because, often, when people think about trust, they talk about knowing what to expect from someone or knowing what the outcomes will be. So, they're actually thinking about trust through the language of risk, thinking about it in terms of certainty. And that's not what trust is.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
We often talk about misinformation and disinformation, but the deeper issue is the speed and flow of trust, because we're responding to feeling rather than expertise and credibility.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
Older generations give their trust to experts and influencers based on who and what: credibility, qualifications, and institutional affiliations. Younger generations, by contrast, trust based on how someone makes them feel.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
Being able to trust is actually what makes us human. It's a very innate thing. And often, distrust and mistrust are learned behaviours that start to set in around the age of four.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
The number one thing is misread intentions. You assume someone has ill intent toward you and you don't check in on those intentions. Then a narrative forms in your head, and that's when you start spiralling.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
Trust is a confident relationship with the unknown. Trust isn't, at its essence, an asset or an attribute or a currency. It's a belief. It's what we believe about someone or something.
— Rachel BotsmanAuthor & Leading Expert on the Sharing Economy & Collaborative Consumption
