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Rachel Botsman on Trust & Being Trusted

In this interview I speak to Rachel Botsman- author, designer, and lecturer renowned for her work on trust and societal change. A leading expert in the field, she has written three influential…

14 min read

From the archive

Quotes

We need a new Manhattan Project to rebuild trust in a world that's been deliberately attacked at its cultural foundation. This is not about state actors nuking each other's electricity grids but attacking each other's trust and cultural infrastructure which is just as critical.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

There's a joke within Facebook that if you want to know which countries will have a genocide in the next couple of years, look at the ones that have Facebook free basics.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

Imagine if Coca Cola said, 'well, we *could* take the sugar out of our drink, but how else would we give the world diabetes?' – we have information diabetes.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

If Russia or China try to fly a plane into the United States, they'll be shut down by a USAF F35 that we spent a trillion-dollars developing. Meanwhile, if they try and fly an information plane into the United States they're met with Facebook and Google algorithms that run an auction to enable them to get the maximum audience, for the cheapest price. They're met with a white glove that takes them directly to their target.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

Our past technologies, such as hammers, didn't manipulate or influence our weaknesses… they didn't have a business model dependent on building a voodoo doll of the hammer owner that allowed them to predict the hammer owner's behaviour, showing them videos of home construction such that mean they use the hammer every day. A hammer is just sitting there patiently waiting to be used.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

Technology claims to be showing us a mirror of what was already present in society- racism, conspiracy theories- but in reality, technology is a funhouse mirror with a feedback loop that's engineered to show us the most egregious parts of society… those parts that are better at keeping our attention. The mirror gets more and more warped, but we mistake it for an honest and neutral view of who we are.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

Instead of militaries fighting militaries, we now have militaries or military motivated agents that are able to activate civilians in each other's countries. Social media is global national security threat, and one that we're not even spending billions of dollars to protect against.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

If Russia or China try to fly a plane into the United States, they'll be shut down by a USAF F35. Meanwhile, if they try and fly an information plane into the United States they're met with Facebook and Google algorithms that run an auction to enable them to get the maximum audience, for the cheapest price.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

We are now 10 years into the mass warping of the human collective psyche because of a lack of checks and balances. To even begin to correct what's already happened means we have to wake up to the challenge of a world which must collectively wake-up from a mass delusion that has warped our trajectory as a civilisation.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

Technology claims to be showing us a mirror of what was already present in society but in reality, technology is a funhouse mirror with a feedback loop that's engineered to show us the most egregious parts of society that are better at keeping our attention.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology

Technology is systematically undermining human weakness, the costs are huge. This is what degrades our quality of life and how we make sense of the world. This is what destroys our ability to form identity, to form relationships and make choices.

— Tristan Harris

Design ethicist & founder of Center for Humane Technology