Listening, like any other communication skill, can be improved. Ximena Vengoechea has spent her career facilitating hundreds of conversations at Linkedin, Twitter, Pinterest and more. It’s her job to uncover the truth behind how people use- and think- about products and services, and she does that by deploying the art…
Thought Economics

 

Dr. Robert Cialdini has spent his entire career conducting scientific research on what leads people to say “Yes” to requests. The results of his research, his ensuing articles, and New York Times bestselling books have earned him an acclaimed reputation as a respected scientist and engaging storyteller. His books, including…
Thought Economics

 

In 2009, a St. Louis glassblowing artist and recovering computer scientist named Jim McKelvey lost a sale because he couldn’t accept American Express cards. Frustrated by the high costs and difficulty of accepting credit card payments, McKelvey joined his friend Jack Dorsey (the cofounder of Twitter) to launch Square, a…
Thought Economics

 

For over a century, anthropologists have immersed themselves in unfamiliar cultures, uncovering the hidden rituals that govern how people act. Now, a new generation of anthropologists are using these methods in a new context - to illuminate the behaviour of businesses and consumers around the globe. In Anthro-Vision, Gillian Tett…
Thought Economics

 

Abigail E. Disney advocates for real changes to the way capitalism operates in today's world. She has worked for thirty years with programs for low-income families, women's rights, and global poverty. She is an Emmy- Winning Documentary Filmmaker and co-founder of Fork Films, a nonfiction media production company, which produces…
Thought Economics

 

Federico Marchetti is a remarkable entrepreneur defined by the New York Times as “the man who put fashion on the net”, has revolutionised the fashion industry. Marchetti founded YOOX, the world’s first lifestyle e-commerce destination, in 2000, way before the launch of Facebook and the iPhone. YOOX was listed on…
Thought Economics

 

In Noise: A Flaw in Human Judgement, Nobel Prize Winner, Daniel Kahneman together with co-authors Olivier Sibony, and Cass R. Sunstein show how noise helps produce errors in many fields, including medicine, law, public health, economic forecasting, food safety, forensic science, bail verdicts, child protection, strategy, performance reviews and personnel…
Thought Economics

 

Angela Duckworth is the founder and CEO of Character Lab, a non-profit whose mission is to advance scientific insights that help children thrive. She is also the Rosa Lee and Egbert Chang Professor at the University of Pennsylvania, faculty co-director of the Penn-Wharton Behavior Change for Good Initiative, and faculty…
Thought Economics

 

Disasters are inherently hard to predict. But when catastrophe strikes, we ought to be better prepared than the Romans were when Vesuvius erupted or medieval Italians when the Black Death struck. We have science on our side, after all. Yet the responses of many developed countries to a new pathogen…
Thought Economics

 

In this interview, I speak to Daniel Goleman, Ph.D., author of the New York Times bestseller Emotional Intelligence and Social Intelligence: The New Science of Human Relationships. Dr. Goleman is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses. Working as a science…
Thought Economics