Digitisation is a massive and massively important trend – one accelerated by the Covid-19 pandemic. But despite fervent preaching from the Silicon Valley faithful, it’s not the only kind of competency that matters. Silicon Valley veteran and Stanford lecturer Robert E. Siegel argues that amid the incessant drumbeat of digital transformation, too many leaders overlook and under-appreciate the traditional competencies of physical incumbents – things like logistics, manufacturing, customer service, and quality control. The rigid dichotomy between digital and physical is not only over-done, but dangerous to companies trying to succeed. Siegel bridges the gulf in his new book THE BRAINS AND BRAWN COMPANY: How Leading Organisations Blend the Best of Digital and Physical. In this interview, I speak to Robert E. Siegel about how companies that bridge the digital (brain) and physical (brawn) domains will develop huge competitive advantages. We discuss his ten-point framework for the digital and physical realms and look practically at how to put the framework into action by becoming a systems leader, skilled at blending the best of digital and physical, recognising emerging patterns, and making key decisions in a rapidly changing landscape.
A Conversation with Robert E. Siegel on How Leading Organisations Blend the Best of Physical and Digital.