What the Volcano Taught Us about Business

April 20 (Bloomberg) “Stranded flyers created a surge in demand for travel industry Web sites and remote conferencing services as a shutdown of many flights in Europe continued through a sixth day.” Nothing Broke… That’s Important. The eruption of Eyjafjallajokull really caught the world off-guard, and created the levels of profound disruption which only natural disasters and war can.  In most such crises (such as in the aftermath of the September 11th attacks) we used…

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