I’ve worked in a lot of different types of business in my career, and you can certainly get tied in knots when you want to create a great ‘thing’ but can’t figure the business model to make it work. My approach was simple- if I didn’t make those businesses profitable, I couldn’t’ innovate. Nobody will fund innovation in perpetuity – you need to make money; you need to deliver value to your customers. When people ask me whether we want growth or profit, I say yes! Both!