Dr. Sam Pitroda — Almost all of the processes we use today were designed in th

Almost all of the processes we use today were designed in the twentieth century, with the old mindset of command and control. Forms and data such as immigration, customs, starting a company, land records, birth certificates, death certificates, police reports, court cases- all these processes, designed in the twentieth century, are now obsolete. You have to redesign your processes to meet the needs of the twenty first century, and the web.