Words like mistake, error and complication are not helpful. They carry visceral, emotive, weight which hampers learning and thus obscures what you may be able to take from an event. Over the past 20 years, we’ve moved away from that terminology towards the language of adverse events.
Noor ul Owase Jeelani — Words like mistake, error and complication are not helpful.
Words like mistake, error and complication are not helpful. They carry visceral, emotive, weight which hampers learning and thus obscures what you may be able to take from an event. Over the past 20 years, we’ve moved away from that…