Cross-training stands as a key mechanism to balance mastery and specialisation with flexibility and motivation. However, this doesn’t mean that you should cross-train every employee in every task. Such an approach would invariably lead to mediocrity.
Zeynep Ton — Cross-training stands as a key mechanism to balance mastery
Cross-training stands as a key mechanism to balance mastery and specialisation with flexibility and motivation. However, this doesn’t mean that you should cross-train every employee in every task. Such an approach would invariably lead to mediocrity.