When we have the vocabulary to describe our feelings, we can create a mental model in our brains around our experiences. I'm feeling anxious because I'm uncertain about the outcome.

A pervasive sentiment among high-performing organisations is the fear of failure. I sought the opinions of numerous high performers on who they admired or found interesting and surprisingly, none mentioned a business.

One you have to get a unique insight. It starts there. Two, you need to be prepared to devote a lot of energy and commitment.

We all have inertia in life, the more comfortable we are, the harder it is to change. One of the best pieces of advice I got was from Dr. Paul Hersey, I was working for him, and he said, '…you're making too much money, your clients are happy, that's your problem… you're not going to be who you could be…' I was comfortable – inertia had set-in, I was re-living the same day repeatedly. It was a nice day, but I wasn't going anyplace.

You cannot genuinely connect with another human being through technology. You can only connect with other human beings through the mind, and through love, but technology can serve the process.