I hope that the totality of what I've done, or that which Freada and I have done together, really gives people a sense of hope and possibility, in a practical way, that business can be a constructive force in the world and genuinely help make the world a better place for everyone.

It's about the pursuit of a vision. It's about being brutally honest each day. It's about truly understanding the role of housekeeping versus the relationship with your customer.

There's a joke within Facebook that if you want to know which countries will have a genocide in the next couple of years, look at the ones that have Facebook free basics.

Our brain is local and linear, and we live in a global and exponential world. If you want to keep pace, you have to perform and think at speed and scale – and we're not built for it. Flow is literally our leverage for keeping pace in a global, exponential world.

I have learnt that situations in themselves are not inherently stressful. Our perception of situations is what creates stress for us. Some players thrive in the biggest sporting occasions and others struggle to cope.