Quantum mechanics is the most radical break in our thinking of reality that we have ever encountered. Quantum mechanics comes along and says that whole experience is misleading, and that the best you can ever do is to predict the probabilities of outcomes.

In the past, the human brain could synthesize information and anticipate the future. But now, in an era where computational intelligence dominates innovation, no human can accurately forecast what lies ahead. For the first time as a species, we're truly in the dark about what's around the corner.

The vision for Zappos was for it to be about the very best customer service and for the Zappos brand to be synonymous with the very best customer service. In order to do that, we had to build a culture where employees genuinely wanted to provide great customer service — where it wasn't a department, but a way of being.

That thing of me being anonymous and just the music that's moving the person.

The level of preparation before fighters' step into the octagon is huge – at minimum fighters will train for 6-8 week, non-stop at camp, just for this 3 or 5, 5 minute-a-round battle. It is the loneliest sport in the world when it comes to it…. you are training with your team, but once you enter the octagon and that gate closes? It is you alone.