We are part of the continuum of evolution, and [we] are not the only beings on the Earth with personalities, minds, thoughts and feelings.

People need to see that their responses are attempts to help themselves. The problem often lies in focusing only on the negative effects of these responses, not their intentions. By appreciating the reasons behind their actions, there's a much greater chance for positive change.

Our goal is to pinpoint where we can create the most value for humanity per dollar, rupee, or shilling spent. This isn't usually something that makes you wealthy, but it does a significant amount of good in three ways: it helps people survive and stay healthy rather than falling ill or dying; it alleviates poverty; and it improves the environment.

Some of my greatest rewards have been when I jumped off the cliff and figured out how to fly on the way down.

The key to being successful in business is trust, you have to trust the people you work with. This trust must co-exist with competence. First and foremost the people in your business have to be extremely competent at what they do, and then it's up-to you as a leader to have trust in them.