Having a strong brand identity is essential. With the evolving retail landscape and the impact of technology, the customer is becoming more and more savvy. They want brands they can trust, brands with a sense of integrity and individuality that they associate with quality, craftsmanship and authenticity.

I've noticed that wealthy people don't build resilience often because they think they're protected by their money. To a certain extent, this is true. As the money goes however, there's no strength… there's no kernel behind the money that allows them to see through the problems of life. Your happiness comes from inside.

Insecurity is normal, we all feel it. If you don't? you're a psychopath! This is the manager who really leads from that place of insecurity.

I think that single trait — self-awareness — or rather, that skillset, outweighs all the others put together. You're filtering every experience you have with others through your own perceptions, your own biases, your own reactions and instincts. So you have to know yourself first before you can truly know anyone else.

To me, a great leader should be empathetic, authentic, entrepreneurial, creative, ethical and lead from the front.