From 600+ conversations with the world’s leading thinkers.
The consumer is far better educated today than he ever was. Consumers don't need to rely on intermediaries to tell them what is good or bad- people are social, they share information with friends and strangers, and go to a broader community for help and assistance.
We quickly adopt technologies we see potential in and dismiss those that don't seem promising. Over the last five years, we have heavily invested in Artificial Intelligence, which has brought immense benefits to us and our clients.
I hesitate to respond bluntly but 'design' to many businesses is an invisible element somehow present without effort…like 'free wifi'. And, as my son says, to his generation, 'wifi is like air'––taken for granted and only notable when the quality is bad or (god forbid!) it is not there at all.
In the last 20 years I believe I have become a hybrid entrepreneur – believing in the power of technology and process, but also in the very deep humanistic point of view. I guess it's a weird mix of Italian with Silicon Valley.
Search started as a free product meaning it cannot get any less expensive for the user. You pay nothing, but the benefits of reaching larger and larger portions of humanity accrue to the provider, not to you.
The price of technology comes down every year, year after year, and I see no immediate end in sight to that process. What this means is that the poorest people in the world will soon have the possibility to access the Internet in some form, and eventually will have 'ordinary' access to it.
BitTorrent is the first time in history that people found a way to make decentralised infrastructure work better and more efficiently than centralised. Transferring files through BitTorrent is 100-1000% faster than centralised infrastructure.
I believe that if we want technological innovation to live up to its potential, we have to ensure that everyone has access to it. If technology is just for the privileged few, then it will concentrate power in the hands of those who already have it.
Consider the adoption rates of various technologies: for telephone and electricity, it took approximately 15 years to jump from a 50% to 75% market share. With the advent of the internet and computers, that span dropped to 10 years. Television achieved this in only 5 years. But smartphones? They shattered all records with a mere 3-year period.
We were approaching the technological simulation of consciousness, when the creative process of knowing will be collectively and corporately extended to the whole of human society.
Kodak had been living in linear-time, something which is intuitive to most of us, where we think in days, weeks, months, years… The world had already started to shift when people like Steve Jobs started to take-advantage of the fact that you could connect the dots.
I think Apple is preposterously undervalued. Apple has this mind-boggling margin structure, phenomenal consumer brand, and is accumulating mountains of cash. I joked on television that they should lever up and buy Greece! They have something like 7x cash-flow.