From 600+ conversations with the world’s leading thinkers.
Top-tier companies, Toyota being a prime example known for its operational excellence, are well-acquainted with the value of slack. A fundamental lesson taught to MIT Sloan students in operations classes is that in any system with variability, it's not ideal to operate at 100% capacity utilisation.
Trust is the golden thread that runs through not just a kidnap negotiation or a business deal, but life in general. It takes a long time to build, but it's lost in an instant. Trust is about following through—doing what you say you're going to do.
If you know something, and if the reason you're confident is that I told you that thing? That means I wasn't a good educator at that moment because you decided that based on some authority figure, something is real, or true. Instead, an educator should teach you how to think about a problem – how to come to some form of understanding.
If you're managing that way in the age of outrage, basically you're saying your organization will be in constant firefighting mode. That's unsustainable. The organization will very quickly wither and die.
All the great achievements of humankind – from building the pyramids to reaching the Moon – are based on large scale cooperation. And all large scale human cooperation is based on belief in fictions such as gods, nations, money and human rights.
The key to being successful in business is trust, you have to trust the people you work with. This trust must co-exist with competence. Many people weigh trust higher than competence, however competence is absolutely key.
Much like whiskey, advice is best when it's of a high-quality, with provenance, and in short amounts. Have too much? And you're likely to be on the floor unable to make any good decisions.
Most people we have worked with who have accomplished great things have an other-centred purpose, and that's never just 'make a lot of money…' – it could be to make women's lives easier, to close the inequality gap, to change the world, it's something which isn't strictly personal and selfish.
I was only 9 years old, but I loved ski racing. I loved skiing in general, and was lucky enough to meet my idol, Picabo Street. I met her at an autograph signing at a ski shop in Minnesota, and I said that's it… that's what I want to do… and this is who I want to be like. From then on, I made ski racing my focus, and my dad helped me create a ten-year plan to make the next Olympics.
World leaders have promised everything to everyone. But they are failing. The UN's Sustainable Development Goals are supposed to be delivered by 2030. The goals literally promise everything, like eradicating poverty, hunger and disease; stopping war and climate change, ending corruption, fixing education along with countless other promises. This year, the world is at halftime for its promises, but nowhere near halfway.
Rich, sometimes you treat a wisp of intuition as though it were a four-lane highway. It's not that you shouldn't trust intuition — it's that you need to validate it.
You have to put people first; you have to think about the society you're living in, what's good about it, and what kind of world you want. You have to also consider how that technology can have a positive impact on the world.