“We've had hierarchical and bureaucratic structures as far back as we can go in human history. The Chinese civil service goes back to at least 2000BC and militaries have always been structured as hierarchical. Modern bureaucracy is a mash-up of two ideas. Firstly, the command and control structures which have been core to organized human activity for millennia and secondly, the principles of industrial economics.”
— Gary Hamel
Management theorist & author who revolutionized strategic thinking

The quote archive

Business

A growing archive of 3,000+ moments, drawn from every interview.

Most of the venture backed businesses, and venture capital firms, are a mirror-tocracy not a meritocracy! Senior executives are disproportionately drawn from a narrow stratum of society – in the US, this means Ivy-League Schools such as Stanford. They tend to be overwhelmingly white (and increasingly now Asian) but certainly overwhelmingly male.

— Mitchell Kapor

Founder of Lotus Development Corporation & Digital Pioneer

Despite being a perpetrator, Holmes began with a noble objective: to create a technology that would benefit society. We're well aware that her venture veered off course, but her initial intention was rooted in altruism. Perhaps the adage 'fake it 'til you make it' took on a life of its own in her case.

— Elizabeth Holmes

Theranos founder convicted of fraud for deceiving investors about blood-testing technology

He was a powerful figure who amassed considerable wealth for a select few—if they were fortunate and early enough in his scheme. Despite the exorbitant returns that should have raised eyebrows, those benefitting often turned a blind eye, choosing not to question the source of their profits. Yes, there were individuals who asked probing questions, but Madoff had crafted such an aura of invulnerability around himself that any questioning was met with swift exclusion from his investment circle. He was effectively untouchable.

— Bernie Madoff

Perpetrator of Largest Ponzi Scheme in US History

We took bold risks with unconventional styles and vibrant hues, but the crux of the matter remained that our marketing image always resonated with a particular sense of cool. It created this compelling narrative: if you owned a pair of UGG boots, you were undoubtedly cool.

— Brian Smith

I realized that while others may not always do things precisely as I would, they might accomplish 80% or 90% of it, and that was acceptable. A defining moment came when I relinquished control over the marketing brochures, my annual pet project.

— Brian Smith

Since patenting sheepskin shoes or their design and feel wasn't possible, we adopted a proactive company mantra: we aimed to lead, to be the first out of the gate and then run faster. While presenting our latest products, my mind was already crafting the next year's innovations, things that did not yet exist and our competitors couldn't copy.

— Brian Smith

I realized then that I was inadvertently alienating our core audience — the surf community. Despite their understanding of the UGG brand, our advertising was sending the wrong message. This led me to shift our advertising strategy. We started featuring young professional surfers in our ads, often with the UGG boots barely visible.

— Brian Smith

The fascinating part is how we've witnessed an industry sprout from virtually nothing, and now, the upcoming generation is impressively adept at understanding the true potential of being an influencer. For many Gen Z individuals, it's seen as a springboard for launching their own businesses.

— Stephanie McNeal

Many of the pioneer influencers were not intent on carving a career path or generating income through their online activities. They were merely portraying their everyday lives on the digital platform, and managed to stumble upon their niche one way or another.

— Stephanie McNeal

This is a sector that I have, in my book, projected to reach a net worth of $16 billion by 2022. Yet, in updating my figures for the book release, I found that the 2023 statistics have already surpassed that estimate, pegging the industry at an astounding $20 billion. The sheer size and influence of this industry are undeniably vast and potent.

— Stephanie McNeal

The Chinese state then backs a local champion company, subsidizes it, and blocks the international company from the Chinese market. Subsequently, goods produced at artificially deflated prices are offloaded onto the international market with the intent of driving competitors into bankruptcy.

— General H.R. McMaster

U.S. National Security Advisor under President Donald Trump

Often, companies struggling with high turnover rates tend to overemphasise standardisation and neglect the vital role of empowerment. Standardisation devoid of empowerment can rob individuals of their dignity and prove counterproductive. It's the balance between the two that brings about optimal results.

— Zeynep Ton

MIT Professor & Author on Retail Operations & Low-Wage Work

Cross-training stands as a key mechanism to balance mastery and specialisation with flexibility and motivation. However, this doesn't mean that you should cross-train every employee in every task. Such an approach would invariably lead to mediocrity.

— Zeynep Ton

MIT Professor & Author on Retail Operations & Low-Wage Work

Top-tier companies, Toyota being a prime example known for its operational excellence, are well-acquainted with the value of slack. A fundamental lesson taught to MIT Sloan students in operations classes is that in any system with variability, it's not ideal to operate at 100% capacity utilisation.

— Zeynep Ton

MIT Professor & Author on Retail Operations & Low-Wage Work

Firstly, pay has to be high enough to give people agency in their own lives and secondly, humans have to be treated like humans. Those are the minimum conditions for good jobs – there also needs to be a career path that enables people to learn and grow in their jobs.

— Zeynep Ton

MIT Professor & Author on Retail Operations & Low-Wage Work

What they meant was, 'Do you have someone at work with whom you can discuss personal matters?' Only 30% of workers affirmed they had such a connection at work. However, this 30% demonstrated significantly higher job engagement, superior performance, and less likelihood to leave their job for a more enticing offer.

— Robert J. Waldinger

Director of Harvard Study of Adult Development & Psychiatrist