From 600+ conversations with the world’s leading thinkers.
Companies and organisations need to understand and embrace gaming in its totality. Gamification is just one small element — a subset — of what a true gaming strategy entails. To me, it's something that should be an integral part of how companies think about their consumer or customer engagement strategy.
The defining feature of our era is that the next generation are bona fide digital natives. They've been raised in a digital world, so concepts like artificial intelligence or quantum computing don't faze them. They're backed by technology, making them tech-empowered. This is the first aspect. They're equipped both to decide how capital is utilized and to research if it aligns with their values.
What I've learned about tech is that it's cold and robotic; you don't know any of the people who make the stuff you live on.
I fully believe the future of financial infrastructure will be built on blockchain. We handle around US$5 billion per day for all transactions, around 3x more than PayPal. This is only the beginning.
The problem of our information society isn’t anymore that we don’t have access to information. It’s that we have actually too much information.
It's about catching that surge of emotion, be it offense or anger, usually incited by someone attempting to ignite your social identity or signal an outgroup threat, with a likely aim to shape your thoughts or actions. The antidote lies in introspection, a slowing down of reaction, coupled with a continuous questioning of the messenger's motivations and potential gains.
There is something about the female psyche which is intensely social, and the most trivial conversations become part of the process of bonding. This perhaps is what causes the difference in message in sms, facebook, etc. They may appear trivial (e.g. I'm here, doing this) but there will be a lot more un-stated below the surface (i.e. I'm here talking to YOU and I'm happy to be talking to you rather than someone else) A form of commitment.
Slowly, over the course of a decade, we built relationships by proving we weren't there to destroy luxury's heritage and its 'unspoken codes of conduct,' but actually to protect them and enable this industry to thrive. We were fashion insiders, and we just happened to be coders too!
If you look at the balance sheets of Fortune 500 companies 50 years ago and today, 50 years ago, 80% of the value was physical stuff. Today, more than 85% of the value consists of intangibles. Companies must become so much more now that their value comes from their ability to inspire, drive and organise human beings.
What if we move to a world where, because robots are so cheap... cheap labour doesn't really matter anymore? What will be China's main comparative advantage after that?
If I say to you 41, it's data. If I tell you 41 is the temperature in centigrade, that's information. If I tell you 41 is the temperature, in centigrade, of a human patient, that really is information – in fact, it's in danger of becoming knowledge because of the contextualisation it gives you.
Social platforms are bizarrely distortive of how the social world works—soon to be topped by AI, which I think will be even more fundamentally, and even more bizarrely, distortive. What these platforms do is take local phenomena and turn them into global phenomena.