Mirroring is a crazy skill, it's so insanely effective. If you explain mirroring to people, they're like nah, that shit'll never work – but it's huge. Just repeating the last 3 words of what someone said or picking out 1-3 words from the middle of the statement, can get you the outcome you need. Using mirroring, you feel like you can work Jedi mind tricks!

organisations will often behave in international economic theatres (such as China) with the same operational processes and assumptions as their 'home' environments (such as Australia) with the assumed protection of the legal, political and other systems of their 'home' environments.

No matter what you eat, how much you exercise, how skinny or young or wise you are, none of it matters if you're not breathing properly. There is nothing more essential to our health and well-being than breathing.

Big firms can get credit and are not using it while small firms cannot get credit at all.

We therefore see the drone (robot) exhibiting (through software) signs of the moral-affective function of 'guilt' when engaging in each mission. The aim of such developments is to introduce a level of ethics into the battlefield which, as more drones and high power long range weapons are used, is becoming increasingly fraught with collateral damage.

We take ethics very seriously – and it's important to never fool the user. It must be clear that you are dealing with a digital person, not a real person, and at the same time you cannot create any dependency.

In my experience, there is a profound difference when counselling involves someone who has personally endured captivity or whose family has dealt with hostage situations. Time and again, I've observed that people find it extremely beneficial to speak with someone who can directly relate to their experience. An empathetic counsellor without this background can indeed offer substantial support, but speaking with someone who truly understands what it means to be in that situation adds a unique layer of comfort and understanding.

The most successful teams are the ones who present with authenticity and passion. You could have the next cancer cure, but unless your audience believes in you, they won't invest in you.

One of the great ironies of a company like Meta, where I worked, is that well over 90% of its users are outside the US, yet well over 90% of the bandwidth among decision-makers is focused on what's happening in America. In the end, that just doesn't make sense.

I realised that what people do is, instead of figuring out the right thing to do and then doing it whether they want to or not, doing the ethical thing, what they do is they figure out what they want to do and then come up with the rationalisation for doing it, whether it's right or wrong. And we fool ourselves.

Three years ago, we were managing 20 cases, but today, that number has escalated to 70. Since our inception, we've dealt with nearly 500 cases. Hostage-taking is an ancient practice and will persist for a long time. This training initiative has developed significantly over recent years, ensuring proper care and attention are afforded to these cases.

Any time you get angry, frustrated or disappointed, it's worth remembering that those emotions are just a first draft. You would never publish a draft version of your blog, right? The same is true of emotion- a lot of people just go ahead and 'publish' – internalising how they feel – without stopping for a second and thinking that maybe they ought to do a revision.