“Customer retention is the solitary metric indicating product-market fit. If you offer value, your customers will return; if you don't, they'll disappear.”
— Uri Levine
Co-founder of Waze, GPS navigation app acquired by Google

The quote archive

Wisdom in fragments

A growing archive of 3,000+ moments, drawn from every interview.

When do we have our best ideas? When we're in the shower… when we're on a long drive with a radio off… when we're on a hike. The research supports this too.

— Joe Sanok

Founder of Practice of the Practice & Mental Health Business Consultant

Work is preventing us living. So many people use work to avoid deeper topics around their lives, relationships, kids and health – deeper topics that can lead to the positive choices they need to make that will make them happier.

— Joe Sanok

Founder of Practice of the Practice & Mental Health Business Consultant

We really overvalue work, and undervalue fun, play and life. We've made work our highest calling and made hours worked rather than output the key performance indicator.

— Joe Sanok

Founder of Practice of the Practice & Mental Health Business Consultant

If your judgement is hijacked by emotions such as rage, fear, neediness, loneliness, or anger, you will act out of impulse – not out of value. This can be incredibly harmful – when the dust settles, you may realise you've messed-up.

— Ken Lindner

If you love yourself – and feel good about yourself, it will help you enhance your future, life, and relationships. Loving yourself makes you feel worthy and if you love yourself, you're far more likely to love others.

— Ken Lindner

Success is as very personal benchmark – it's what the individual wants. To understand success, you have to know what makes you happy… not what makes your parents, spouse, teacher or children happy… but what makes you happy.

— Ken Lindner

Choices are like train tracks – the train go where the tracks take them – we go where our choices take-us. Our lives are a reflection of the poor, and the positive, life choices we've made (and make!).

— Ken Lindner

I think everyone should meditate. It's important to relax your brain and body, even just 10 minutes a day. You can do a lot to protect and build your immune system by controlling your stress and living a well-rounded life.

— Dr. Bob Lahita

Rheumatologist and lupus researcher; author on autoimmune diseases

There's a direct link between mental health and immunity. If you go through a divorce, if you are in a car accident, or if you suffer some major trauma to your body… your cortisone rises, adrenaline goes-up. You could have enough of an immune response to get pneumonia.

— Dr. Bob Lahita

Rheumatologist and lupus researcher; author on autoimmune diseases

You are the custodian of your body. Billions, perhaps trillions, of organisms live in your bowel and your immune system is formed and informed by those organisms.

— Dr. Bob Lahita

Rheumatologist and lupus researcher; author on autoimmune diseases

If you take care of this dualistic biological soul, your immune system, and nurture it, you can live to well-beyond 100 years of age. In fact, my belief is that in the next 50 years we'll see people easily living to 130-150 based on sheer medication availability and nurturing their biology.

— Dr. Bob Lahita

Rheumatologist and lupus researcher; author on autoimmune diseases

There is a biological force within your body that wants you to live to old age… you could call it your immune system, or your biological soul!

— Dr. Bob Lahita

Rheumatologist and lupus researcher; author on autoimmune diseases

This isn't about shareholders becoming like Greenpeace but realising that return on investment requires you to understand your risks and that requires you to understand, and act on, your relationship with society.

— Andy Last

Your social mission has to genuinely deliver for society and genuinely deliver for business. If your social mission isn't rooted in delivering for the business, it simply isn't going to last.

— Andy Last

Today's workers don't want their own reputation soiled by working for a company that doesn't have a good reputation. They want to feel their work has meaning, and the companies they work for have a purpose.

— Andy Last

If you're sourcing trainers from sweatshops, those sweatshops can be filmed on a mobile phone and that can go viral in hours, destroying shareholder value. There are no dark-corners in which supply chains can hide anymore.

— Andy Last