There have been well-known people who actually have advocated rights for great apes – chimps and orangs and gorillas. They're our closest genetic relatives; but why should we exclude any creature that can suffer? If you hold the paw of a little rabbit or a mouse or whatever so hard that it squeaks or screams, isn't that cruel? isn't that hurting it? What right have we got to hurt animals like that? We don't have any right at all.

The hybrid model has lifted the covers of what was already existing. We already knew there was a growing blend of work life. It wasn't even balance anymore. It had to be a sense of integration.

Philosophy is not an anaesthetic, like it's just going to make the pain go away. But there is great solace in really understanding why chronic pain is difficult. Understanding those things can be consoling in itself, in part because it overcomes the isolation of illness.

Unlearning silence doesn't mean speaking incessantly—the world is far too noisy for that. Instead, it means understanding the difference between choosing to be silent and having silence imposed upon you. It's recognizing whether silence is additive or oppressive, whether it's reflective and generative or merely detracting.

What really characterises the experience of poverty is emotional stress. Stress is a natural human response to emotional strain, and whilst it can be useful in short doses as a catalyst, a motivator, a wake-up call, in the long term it can impact development, damage relationships and lead to self-defeating compulsive, addictive behaviours.

History repeats itself, first as a tragedy, the second as a farce. I think one of the things I have learned with history is that it's important to study it, but it will rarely give you the right answer. Quite often because there is no right answer, and what you're really looking for is to understand how you got here.

No one has to be a genius, but everyone has to participate.

If you care enough about something, as opposed to writing a cheque and letting someone else do it, or bitching about the problem, I say… 'you know what? If I care enough about something? I'm going to go out and do it…' that means I'm giving one of the most valuable things I have… my time. In life, you can always make more money and get more of everything- but one thing you can never get back is the time you give.

I also want to dispel the hero-myth of entrepreneurs, that they're somehow super-gifted individuals who are better than me or the people I know. I don't know any like that – my friends sleep late, smell funny, do stupid stuff and have weird joint problems. I don't know any superhumans.

What I like the most and essentially is never done is to start off a negotiation by talking about how you'll negotiate, what's the process going to be? And to say things like 'my goal in this negotiation is to reach an agreement with you in which we create a giant pie and split it evenly and can we agree that that's our goal?'

Words like mistake, error and complication are not helpful. They carry visceral, emotive, weight which hampers learning and thus obscures what you may be able to take from an event. Over the past 20 years, we've moved away from that terminology towards the language of adverse events.

As a leader, you must evolve with the role. When I was 22, 23, 24, I was learning what it meant to be an entrepreneur and a CEO, it felt like I was spinning out of control. My identity, and that of the company, were one-and-the=same, and that's not just inaccurate, it's unhealthy. Once I was able to separate my identity from the business, it got me really focussed on how I could become a better leader.