From 600+ conversations with the world’s leading thinkers.
Unless you learn and grow continuously, you're probably going to end up as one of the 90% who don't make it.
Policy-makers will have to do the two things which, more than anything, they avoid at all costs. Firstly Accept responsibility and be secondly… be honest…
Delegation is about giving the right people in your organisation the ability to excel at what they do, and in turn- to help you (as a company leader) to achieve the objectives of your enterprise.
Without truthfulness I would never have been able to grow anything of any significance, I would have been 'found out.' Having truthfulness and ethics within a business creates trust among employees at all levels and is critical. I led the company with an approach of complete honesty.
If your strategy is to do everything, you have no strategy at all.
Jack said, 'Well, what do you know about PayPal?' – his response, 'I don't know anything about PayPal'. Jack then said, 'Okay, you're hired, we want you to be the CEO of Ali Pay!'
Too often I feel there is also a search for 'the next' Steve Jobs or Joanna Shields. These are extraordinary people and yet I believe we should not treat entrepreneurialism as requiring a narrow checklist of certain characteristics.
Resilience is not a muscle we're born with, it's something we have to build and believe in over time. We should never ask ourselves how much resilience we have, but rather how much we can build, and how we can build it into ourselves, our friends, and the people around us.
Your customers matter, they have the last word, they hold money in their pocket and will either fork it over… or not… A national stores manager should not be trying to control what stores do and instead say, their job should be to help each store do better.
Without truthfulness I would never have been able to grow anything of any significance, I would have been 'found out.' Having truthfulness and ethics within a business creates trust among employees at all levels and is critical.
Jack Ma encouraged the entire company to practice and learn Tai Chi in their free time, it is a practice that allows one to embrace the seeming contradictions in the world, and in business. Let me give you some examples – how do you become a profitable business while also doing good for society?
In the West, politicians will say anything and not care about it- they'll be out of office by the time they would be held to account. The Chinese tend to under-promise and over-perform, they don't want to lose face.