Business

I'm 65 years old, and one of the things that amazes me is the number of people who work to get to a certain level of success in showbusiness, and then quit to go play golf?! There is nothing else I would want to do in this world.

Magician, Illusionist & Half of Penn & Teller Duo

Even when I was 16, if you had asked me what I wanted most in the world – I would have said, '…to be able to do shows, and have people watch them.' Realistically, for my level of ability, talent and work-ethic, we expected about 200 people a night to come and see us.

Magician, Illusionist & Half of Penn & Teller Duo

When we were first able to make approximately what our fathers made by doing performance, we considered ourselves completely successful and had no ambition beyond that. If we were playing fairs and cruise ships, we were happy.

Magician, Illusionist & Half of Penn & Teller Duo

I got into boxing promotion by accident. I went to the meeting, turned around and said, 'I don't need you, we'll promote it...' I don't know why I even said that! The next minute, I was in the promotion business and helping to get this thing together; I got bitten by the bug, and it went from there.

Founder of PostSecret, anonymous confessions project & book series

You have to re-earn your customer's business every single day – it's not just about listening to them, but anticipating what they don't realise they need, and staying ahead of them.

Billionaire Investor, Shark Tank Investor & Dallas Mavericks Owner

Your competitors are looking for the product, idea or feature that gives such a competitive advantage that they can take all your customers away from you. You need to work like someone's trying to take it all away from you, because they are.

Billionaire Investor, Shark Tank Investor & Dallas Mavericks Owner

Taking that first step is your biggest competitive advantage; most people won't do it.

Billionaire Investor, Shark Tank Investor & Dallas Mavericks Owner

All you've got to do is- to their face- call yourself every name that they are harbouring about you, it's that simple; it means you're demonstrating understanding. The thing is, it may sound easy- but it's hard to do- but if you can do it- it can unlock a situation in a heartbeat.

Former FBI Hostage Negotiator & Author of "Never Split the Difference

It's a myth that both sides of a negotiation have to be equally happy or unhappy. A great relationship is where people are happy- not just with how things are but with how they got to be.

Former FBI Hostage Negotiator & Author of "Never Split the Difference

Mirroring is a crazy skill, it's so insanely effective. Just repeating the last 3 words of what someone said or picking out 1-3 words from the middle of the statement, can get you the outcome you need. Using mirroring, you feel like you can work Jedi mind tricks!

Former FBI Hostage Negotiator & Author of "Never Split the Difference

You are as good as your highest level of preparation in any negotiation. In any negotiation, you develop trust by putting in time where you don't have any skin in the game; that means you need to watch negotiations happen- and get a feel for how it's done.

Former FBI Hostage Negotiator & Author of "Never Split the Difference

Fundamentally; negotiation is about gathering information and processing it to be able to exert influence on an outcome. The best negotiators can do this in real-time through communication.

Former FBI Hostage Negotiator & Author of "Never Split the Difference

I know when this is coming because people at the club stop talking about the future. That is a big sign. When I see that the Arc is on the decline I start looking for a new Club!

Legendary football manager with multiple Champions League titles

You know what else is immoral? 700 million people who have no electricity. We need to have actual conversations about how to solve problems – and hold the uneasy tension of who pays for it, and how.

Founder of Acumen Fund & social entrepreneur focused on global poverty alleviation

Organizations fail when leaders fail to write-down their own depreciating intellectual capital, and bureaucracies exaggerate that problem by vesting so much power in so few people. Most change management programs are in-fact catch-up programs.

Management theorist & author who revolutionized strategic thinking

Research shows that two-thirds of employees say that new ideas are greeted with skepticism or outright hostility and only one in ten employees genuinely feel they have the freedom to experiment with new methods, products and solutions.

Management theorist & author who revolutionized strategic thinking