From 600+ conversations with the world’s leading thinkers.
This principle demands careful consideration of protection that must be given to civilians and civilian property, balancing military objectives against foreseeable collateral damage. This balance cannot be made by a formulaic algorithm – there isn't one – but by human judgment. In recent decades, it has become apparent that that human judgement is assisted by legal advisors who play a crucial role in these decisions, offering guidance on the legality of military actions.
My mindset changed from thinking that tomorrow I may be freed, to realising that unless I did something myself, nobody would come and rescue me. One of the ways I gathered strength was by constantly plotting my escape.
I nearly died several times. I shared everything openly with everyone. I shared how my whole thought process and character had completely changed in that expedition, but also how my own purpose had completely changed.
It's so important to be curious, and to have young people around you. These sources of inspiration can help you modify your vision, take different approaches, and make better business decisions.
My mother Bess taught me very early on to take risks and just go for it. I don't like to waste people's time, and I don't like my time wasted because time is the only thing you can't get back.
The most critical element is the cultural integration. The distinct cultures of the two companies present a significant challenge, consuming 80-90% of our efforts. Our goal is to forge a unified team culture, permeating from senior leadership to the deepest levels.
If people tell me, 'you're the mean shark', I say 'no I'm not, I'm the nicest shark – I tell the truth. And if you can't get past me on shark tank, wait until you get in the real world – you'll get shredded.
The vision for Zappos was for it to be about the very best customer service and for the Zappos brand to be synonymous with the very best customer service. In order to do that, we had to build a culture where employees genuinely wanted to provide great customer service — where it wasn't a department, but a way of being.
The first and most important part of tackling mental health challenges is to drive cultural change. If you don't change the culture around mental health- people will continue to be stigmatised, people will continue to stay silent, people will not seek the help they need.
My identity, and that of the company, were one-and-the-same, and that's not just inaccurate, it's unhealthy. You don't want to be on the yo-yo of your company's wins and fails. You can keep doing the right things daily and getting 1% better every day, independently of how the business is performing!
I had this burning passion in me to prove to myself, and on behalf of other women, that if my voice was being stifled... and if I was being treated a certain way... that I had to stand up. What type of example would I set to other women and girls? I had to show that if you get knocked off the horse, you get right back up.
Philanthropy is very much like business, there's not such a huge difference. In business you have a mission statement, in philanthropy you have a vision. I believe in philanthropy we want to do things that give back as much as we give, otherwise it doesn't have permanence.