From 600+ conversations with the world’s leading thinkers.
Management that is forced into near time results and paybacks is not tuned for the sort of messages that design has to offer––those of long term customer relationships, of innovative approaches to creating desirable uniqueness.
Managing in the age of outrage is not the same as managing outrage. Managing outrage is crisis management—you can turn it over to a part of the organization that's pro at it and then get on with your day. It's firefighting.