In my opinion, the seeds of cruelty are in nature. We are animals and so we participate in animal behavior. Aggression is part of the natural world and we derive our origins from the natural world in which there are priorities that drive existence such as the need to eat, to reproduce and to defend.

People suffer from the curse of knowledge, they don't know what they don't know! All of us have different starting points, different assumptions and a different knowledge base.

Today away from monetary policy, global factors drive inflation, and for tangible goods emerging market drivers are key. We note commodity consumption per unit of GDP explodes as per capita income rises from $3000/yr into the $5000 to $15000 bracket.

You are unwittingly making your leadership and life harder and more painful than it needs to be. Even worse is individuals have no understanding or self-awareness that they are doing this.

The greatest leaders have humility. A good leader is a humble leader. A good leader listens to people, gets other inputs, admits when they're wrong… and that boils down to humility; it's the single most important characteristic that I see in leaders.

Those three hours in a movie theatre gave people a chance to forget their woes and become one with their hero or heroine on screen. Cinema formed a means of escapism for people, from what they had to go through in their daily lives.

I define robustness as saying that we're fit for purpose, 'I'm sat in my house in the morning, I'm in a great place, I'm robust and ready to face the world and deal with any emotions my brain throws up' It's having a plan and being ready. Once I open the door and life happens to me, I've got to say robust, that's resilience. Robustness is being in a good place and having a plan, resilience is being able to implement that plan and stay in a good place.

For four decades, real wages for Americans haven't experienced any significant growth. Prior to the pandemic, it was reported by the Brookings Institute that 53 million Americans were trapped in low wage jobs, where their earnings failed to adequately cover their needs. This cyclical deprivation extends beyond monetary constraints, manifesting in heightened levels of stress, health concerns, and impaired cognitive functioning.

Sometimes it doesn't matter if the other side doesn't care about fairness; provided you do, you explain what's going on. I'm now playing his game and I pick something that's arbitrary. And now it's arbitrary vs. arbitrary versus principle versus arbitrary.

When it comes to acquisitions, many people jump straight to analyzing the financial returns. I approach it differently. I start by asking: How will our customers benefit from this acquisition?

I didn't know that having face to face contact with people and being curious would be my medication…. And would save me. I didn't know curiosity was going to become a superpower in my life.

Emotional intelligence however is a skill that is learned and learnable. We learn it in life- and we can be trained in it. It's not enough to have someone come and talk to your team about why it's important however, it's something that needs practice, something that you have to work at.