Leadership

The people who influence the best are the ones who take the advice of the ancient Chinese military expert, Sun Tzu. Every battle is won before it's fought. If you put people in a mindset that is congruent with the major focus of the message you are yet to send them, it opens the door to persuasion.

Influence & Persuasion Expert; Author of "Influence: The Psychology of Persuasion

If you go into a new situation where you don't know anybody and you want to be more influential, don't look around the room and say hmmm… who can most help me here?… instead, look around and say hmmm…. Who can I most help here? You will put that person in a position where they will be standing on the balls of their feet to help you!

Influence & Persuasion Expert; Author of "Influence: The Psychology of Persuasion

The process of problem definition is a discipline that we rarely teach or learn. It is one of the most important things that we can invest our time in.

Chief Innovation Officer of the White House & Open Government Advocate

We need to shift our thinking about what government does, and what civil servants do, away from this relentless focus on policy and ideology and onto project management and problem solving.

Chief Innovation Officer of the White House & Open Government Advocate

The danger is that when we jump too quickly to the solution, not only is the floor littered with the inventions that never worked, but we risk designing solutions that never fit the problem.

Chief Innovation Officer of the White House & Open Government Advocate

The enemy has to be outside the building, not inside. If the enemy is outside the building, whether you're working on innovation or your quarterly sales-target, you're on the same team… you're playing for the name on the front of the jersey, not the back.

NPR Host and Senior News Correspondent for Over Three Decades

If your strategy is to do everything, you have no strategy at all.

NPR Host and Senior News Correspondent for Over Three Decades

Amazon is the archetype of a great brainy and brawny business because they do both so well but since every company is going to have to do those things, the skill set required of leaders will be different over the next couple of decades. In the old days, you could stay within a function, rise through that function, adding teammates to complement your skills…Today I talk about systems of leadership – and you need the ability to see the entire system.

NPR Host and Senior News Correspondent for Over Three Decades

Words like mistake, error and complication are not helpful. They carry visceral, emotive, weight which hampers learning and thus obscures what you may be able to take from an event. Over the past 20 years, we've moved away from that terminology towards the language of adverse events.

You need clarity of vision and purpose. You need to know the reason you're there at that surgical table with a knife in your hand. You have to be clear that you are using these sophisticated tools (tools which can cause a lot of harm) to fundamentally and primarily help that entity, that child in front of you. That mindset provides the energy and focus needed to carry out the task.

Surgery, like many other disciplines, is primarily about facts, your relationship with the facts, how you manage, handle, interpret and use those facts. This is something we all begin to do very early in life, in our childhood. We look at information coming in from the external world, determine what is useful, determine how we understand it, build a fuller picture and effect change. A surgical mindset is very much that.

Walls are seductive though… what politician hasn't said, 'I can make it like the old-days again…' Bridges sound harder – how do you build them? What will they cost? Who will pay? In truth, build walls almost always yields a negative result.

Dean of Columbia Business School & Economic Policy Advisor

We've had a collective gap of imagination around economic bridges. Lincoln used the government as a battering ram to bring opportunity to those left behind. The country was modernising, industrialising, and Lincoln wanted to empower people. We did that. Franklin Roosevelt did it with the GI Bill. We know how to build bridges; we just don't build them.

Dean of Columbia Business School & Economic Policy Advisor

You're not going to be a warrior in battle unless you are a warrior in preparation. You have to be single-minded, you can't just show-up on the night... That's where the warrior mindset turns on – it's when you prepare so can do whatever it takes to win that fight.

Former UFC Middleweight Champion & MMA fighter turned commentator

It's ironic. You would assume that when you go in to compete in a sport like mixed martial arts, you'd want to wind yourself up, get angry, get mad, and get fired up... When you're angry, you're in a frantic state of mind, you are not the best version of yourself. When you're fighting the very best martial artists on the planet, you cannot react out of emotion. You have to be cool, calm, collected and in the moment.

Former UFC Middleweight Champion & MMA fighter turned commentator

The people who were there at the beginning may not be the people who are scalable... As a founder, one of the hardest things you ever may need to do is take someone into your office who was there from the beginning... but who you now recognise doesn't have the skills for the next chapter of the business' journey.

Co-Founder of Netflix & Streaming Pioneer