You have to make decisions throughout your life and be prepared to accept responsibility for those decisions. There is also confidence that comes from learning a set of skills – and that confidence allows you to challenge the status quo, push back on people who may not be supporters, and really drive your own agenda in a positive way.

We didn't want to be the best shipper of plastic, nor the best streaming technology, we positioned ourselves as a great place to find stories. We could make that true in the DVD world and the digital world through things like our taste-engine meaning that whether the product came in the post or through a wire, customers saw it as the same.

We're creating a different type of work. The average Dasher dashes for about four hours a week, and very often they're trying to save-up for something and use it as a supplement to their income. We believe that flexibility should exist, and that benefits earned should be portable and proportional to the amount of work you're doing on each platform.

To achieve greatness means to maximise your potential at the highest possible level, and the highest possible rate. I don't really consider myself the best, but the fact that people consider me the best I take as a great honour and as testament to the hard work and what I was able to achieve.

Jack Ma went to Jonathan and said, Jonathan, what do you know about finance? He said, 'I don't know anything about finance.' Jack said, 'Well, what do you know about PayPal?' – his response, 'I don't know anything about PayPal'. Jack then said, 'Okay, you're hired, we want you to be the CEO of Ali Pay!'.

The media often diverts attention when parties need to be focussed on the actual process. It can often create expectations and momentum which forces parties to break from processes to deal with situations back home defending positions.

A refugee, we might say, is a person fleeing life-threatening conditions. In daily parlance and for journalist purposes this is roughly the meaning of refugeehood. Predictably, in legal and political circles, among those officials who formulate refugee policies for states and international agencies, the meaning is considerably more circumscribed.

Research shows that individuals who are slower to habituate to negative events tend to be more prone to depression. This ability to habituate is crucial for moving forward.

DNA is not life. A single chemical molecule has nothing to do with life. DNA is merely a storage system. Nobody would ever say that the "Divine Comedy" is the actual paper and ink on which one of its copies is printed, however many influential scientists have supported this nonsensical viewpoint.

We have a significant ability to change our cognitive trajectory. But first, we need to believe it's possible. And second, we need to engage in the things that allow it to happen.

It's the disadvantages that offer a more fertile ground for learning, albeit for a smaller cohort. The depth of learning and engagement derived from tackling difficulties is substantially richer compared to that gleaned from facing advantages.

You don't want to go into a negotiation thinking you will do A, B & C to get to D… you want to think about your goal – negotiation is not about reaching agreement, it's about meeting your objective as best as possible.