Guantánamo has created more terrorists than have ever passed through. It is the major recruiting tool used… it inhibits the United States' ability to talk about human rights on a global scale… when you have the UN calling-up the United States on their human rights abuses at Guantánamo it makes it very difficult for the United States to then go to other places in the world and demand that they apply human rights.

Nobody notices a dollar a day disappearing from their payroll, but think of the impact of a thousand people doing that.

Nobody knows how far we can go as humans and so I listened only to myself and my body and pushed it to go beyond perceived limitations, and guess what – outside that boundary is a whole new life where you really start to live.

Mixed martial arts aren't like boxing. In boxing, if you lose on your way up? It's pretty much career over. In mixed martial arts, there are so many ways to win and lose... When that happens, you say, 'OK, what did I do wrong?' – you have to be honest with yourself.

The question to be asked is why doesn't everybody fly?

The layers of compliance that appear in companies are basically what the company does to protect itself against bad judgement. They build guardrails. At Netflix, we decided to flip that around – rather than building systems to protect ourselves from bad decisions, we built systems of judgement.

We therefore see the drone (robot) exhibiting (through software) signs of the moral-affective function of 'guilt' when engaging in each mission. The aim of such developments is to introduce a level of ethics into the battlefield which, as more drones and high power long range weapons are used, is becoming increasingly fraught with collateral damage.

Too often I feel there is also a search for 'the next' Steve Jobs or Joanna Shields. These are extraordinary people and yet I believe we should not treat entrepreneurialism as requiring a narrow checklist of certain characteristics. The key both in the US and the UK is to have hand-raisers – people who want to take a chance, and get involved.

If you look at the balance sheets of Fortune 500 companies 50 years ago and today, you can see that 50 years ago, 80% of the value was physical stuff. Today, more than 85% of the value consists of intangibles. Companies must become so much more now that their value comes from their ability to inspire, drive and organise human beings.

We seem to be in a strange period of history where our official world view, our official picture of the universe denies the reality of the thing that's most evident and the thing that gives life value. I think people do feel this at an intuitive level, and it can lead to a deep sense of alienation, a sense that we don't fit into the world somehow.

The vision for Zappos was for it to be about the very best customer service and for the Zappos brand to be synonymous with the very best customer service. In order to do that, we had to build a culture where employees genuinely wanted to provide great customer service — where it wasn't a department, but a way of being.

There's also of course this huge army of paid trolls (like Putin's) who can be hard to spot, but definitely there, whipping up hate and confusion just because it's part of the Russian state process to do that.