Business

They should foster a culture where bad news is welcomed, not just good news. Unfortunately, many leaders shy away from negative updates. However, if a leader inadvertently suppresses bad news, creating a culture where the messenger is punished, it results in a dysfunctional governance structure.

Leading researcher on megaprojects, planning, and governance expert

While optimism is essential and beneficial in many aspects of life, it can become a hindrance in the realm of large-scale, costly projects. As highlighted in our book, misplaced optimism in multi-billion-dollar investments is particularly problematic. It often signals impending financial shortfalls.

Leading researcher on megaprojects, planning, and governance expert

They don't just dive into a project; they begin by exploring its purpose. If they're working with a client, their first question is often, 'Why are you undertaking this project?' They don't move forward until they have a clear understanding of this 'why', dedicating considerable time to uncover its various facets.

Leading researcher on megaprojects, planning, and governance expert

Only 8.5% of projects meet or exceed their time and budget expectations. This means that a staggering 91.5% fail to stay within budget or meet deadlines. However, the situation becomes even more pronounced when we consider the primary goal of these projects: delivering promised benefits. Shockingly, a mere 0.5% achieve this goal within the allocated budget and timeframe.

Leading researcher on megaprojects, planning, and governance expert

It's baffling that $1.8 trillion is still being invested in harmful sectors. As a member of the B-Team of business leaders, we've identified that $1.8 trillion a year is spent subsidizing industries that harm us, predominantly fossil fuels. Redirecting a significant portion of these funds could dramatically accelerate our transition.

First Female President of Ireland & UN Human Rights Commissioner

Performance, in my eyes, hinges on the consistent delivery of high results by individuals. However, what truly elevates a performance culture beyond mere output is effective communication. A common shortfall in many performance-driven environments is the prevalence of talking without listening, a significant issue.

If you're aiming to compete for the same clientele as major banks like JP Morgan Chase, you're entering a highly competitive arena with slim profit margins. However, targeting a segment that such banks deem too risky or uninteresting presents a lucrative opportunity. We considered focusing on demographics or small-medium enterprises that were essentially deemed un-fundable by mainstream financial institutions. The idea was to make these groups profitable and easier for any entity, including banks, to underwrite.

It's this natural propensity to analyse and optimize everything around me, turning mundane tasks like loading a dishwasher into a strategic game of Tetris, that highlights how my brain operates. It's an instinctive approach to life, viewing the world through the lens of systems and structures.

Founder of Electronic Arts (EA) and 3DO Company

Early customers are animated by belief, not utility. They buy for aesthetic reasons, not practical ones. There's an aesthetically superior future they co-create with the founders. You only want to talk to people who are primed to move to that different future with you.

Venture capitalist and early-stage investor, founder of Founders Fund

Many great startup ideas fall into the 'sounds like a bad idea, is a good idea' category. In fact, most of them do. These are the most dangerous ideas—the ones that sound plausibly good but aren't. There was nobody desperate for a social network for sports fans, so it failed.

Venture capitalist and early-stage investor, founder of Founders Fund

So, without thinking it through, I got a tourist visa and flew to Moscow. I didn't consider the repercussions or how risky it could be—I just did it. If Stein could go to Moscow, so could I. Others had gone there, and I knew tourists were allowed. So I went as a tourist, and we'd figure things out from there.

Tetris video game rights holder & Blue Planet Project founder

I looked at it and thought, 'How can something this simple be so compelling?' It was compelling enough for me to take time out of the Consumer Electronics Show to go back and play over and over. I mean, I was hooked from the first time I played it. I couldn't explain what was going on.

Tetris video game rights holder & Blue Planet Project founder

One of the most powerful business skills is the ability to listen, not just act. As entrepreneurs and business leaders, if we're going to focus on what truly matters, it starts with understanding what matters.

Founder and former CEO of Panera Bread Company

Too often, organizations become like frogs in boiling water—gradually losing their competitiveness because everyone is afraid to take risks. The short-term pain of taking a risk seems more daunting than the long-term consequences, even though the long-term pain could be the loss of competitive advantage and, ultimately, the entire value of the enterprise.

Founder and former CEO of Panera Bread Company

As a large company CEO, I believe one of the most critical roles is driving innovation and transformation. In fact, the CEO has to be the 'Discoverer in Chief.' Over time, a divide often forms between the discovery people and the delivery people. The language of discovery is imaginative and poetic—'imagine if,' 'what if we tried this?'—while the language of delivery is pragmatic and data-driven—'prove it to me,' 'show me the numbers.'

Founder and former CEO of Panera Bread Company

Being an entrepreneur, or even running a large organization, is like being a society builder. The system is bigger than any individual. You can take the same person, place them in different environments—like the old Soviet Union versus the UK or the US—and get completely different outcomes. It's about the system.

Founder and former CEO of Panera Bread Company