From 600+ conversations with the world’s leading thinkers.
The environment at work directly influences how individuals interact with their families. If someone has endured a challenging day, feeling undervalued, they're likely to carry that negativity home. On the contrary, when treated with respect, they return home with a positive demeanour.
I often emphasise that etiquette is highly contextual, varying significantly depending on the cultural backdrop and the company you're in. These nuances highlight that etiquette isn't about rigid right or wrongs; it's about sensitivity to the context, the people you're with, and the prevailing cultural norms.
Seeing the earth from space was just breathtaking – I cannot imagine anywhere being more beautiful, we're living on an absolute paradise. Seeing our planet from that vantage point also changed my perspective on the concept of home. I used to think of myself as a New Yorker, as an America, but now? I'm a citizen of earth first and still all those things. Now, when I think of home, I think of the earth.
We can be sexually aroused by a mere text message, tapping into a primal sensory system in a bizarre way. We can feel empathy for someone on the other side of the globe. We can perpetrate violence, like dropping a bomb from 30,000 feet, without ever seeing the victim's face.
In the case of Brazil, one of the most important things is the huge ethnic and cultural mixture which makes us a country with dynamism, vibrancy, and the ability to understand the psychology of other nations. We have problems, of course, but this is one of our huge strengths, and a huge foreign policy asset.
The moment you send Billy Connolly, Lenny Henry and Victoria Wood out somewhere to make an appeal – they are representatives of 'normal people' perhaps in some ways more than pop stars.... Comedians are a kind of humdrum kind of celebrity, and as such I think they're very good at evoking empathy.
The real strength of our culture lies in what happens once our basic needs are met. As social capital develops, humans become increasingly able to perform feats way beyond the biological and cognitive limitations of the individual.
If you get the culture right, most of the other stuff — including building your brand to be about the very best customer service — will happen naturally on its own. But if you don't get the culture right, then you're not going to accomplish any of the other stuff.
There's something beautiful, open and present about using the human voice. We've lost the dynamics of audio over the last 30 years because of compressed music formats, radio and different genres of music.
To make a great movie, you cannot set out to make a great movie! Great films are authentic, they capture the zeitgeist of a time and place in an entertaining and engaging way. Great cinema becomes something that reflects the mood of the time.
Social synchrony is a big feature of human behaviour—it's a weird thing if you think about it, but we do things like marching in time and parading and singing in choirs in ways that are highly coordinated and synchronised.
I don't care about legacy, it's an old idea because we don't consume time like we did before. Time is now simultaneous – before, it was linear. Today it is a wall in front of us. When time is a wall, there is no place for legacy.