From 600+ conversations with the world’s leading thinkers.
In 19th century England, there was no law against opium use until something like the 1890's. It was freely available, people didn't talk about addiction but rather about 'bad use of opium'... Charles Dickens used to use it extensively! It wasn't always banned!
We really overvalue work, and undervalue fun, play and life. We've made work our highest calling and made hours worked rather than output the key performance indicator.
The world of celebrity offers an escape from the real world, and offers different things to different people. To many, the celebrity world is aspirational, they imagine themselves living that lifestyle and dream of how it would be to go to that premiere, have that fancy house, or that expensive vacation. For others, the world of celebrity is like watching a car-wreck.
What's the business hip hop of this post pandemic world? Who's going to be the Rapper's Delight of the post pandemic world?
The idea that if you are proud to be British you need to be proud of British history is nonsensical. Does it mean you have to be proud of all of history? Of slavery? Of abolition of you? Or me? Or Lenny Henry? You might as well be proud of biology or jelly. It makes no sense…
Our ability to reach unity in diversity will be the beauty and the test of our civilisation.
The vision for Zappos was for it to be about the very best customer service and for the Zappos brand to be synonymous with the very best customer service. In order to do that, we had to build a culture where employees genuinely wanted to provide great customer service — where it wasn't a department, but a way of being.
There are multiple connections between human beings and music. Most fundamentally- we respond emotionally to music- sound is communicative, it affects us, it causes feelings and connections. Sound making and listening are communal activities, they're communicative activities… music moves us, and when we listen to it, we feel transported.
Complex societies needed repetitive rituals in order to get off the ground. Routinizing rituals makes deviations from the standard script easy to detect. And this means that when people step out of line, they can be sanctioned.
The need to express abstract registers of time and deep space, and something of the life of the body, has never altered. Art is not a luxury, an object of exchange, a profession or a career; it is an intrinsic part of being human.
There's a great quote that is 'political correctness is tyranny with manners'.
Throughout my career, my vision for the company has not changed – creating an institution. I find this the most challenging task, not just getting in the sales and growing year on year but creating an institution that is considered part of the family by those within it.