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It's not enough to lead yourself, you need to tune into the people you work with- the people that you know- your family. You need to pick up non-verbal cues, facial expressions, tone of voice.
— Daniel Goleman
Psychologist who popularized the concept of emotional intelligence
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I learn every single day from my girlfriend, my family, from graduates coming into the business… I try to learn relentlessly.
— Ben Francis
Founder and CEO of Gymshark, fitness apparel company
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Entrepreneurs and founders have to learn to be the most adaptable people in their business- that's really important – otherwise, the business will outgrow the founder, or the founder will cause the business to stagnate or slow.
— Ben Francis
Founder and CEO of Gymshark, fitness apparel company
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If you only listen to the voices around you, you'll amalgamate them into something that already exists… My view was that consensus isn't going to build something that will change the game.
— Ben Francis
Founder and CEO of Gymshark, fitness apparel company
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Most people we have worked with who have accomplished great things have an other-centred purpose, and that's never just 'make a lot of money…' – it could be to make women's lives easier, to close the inequality gap, to change the world, it's something which isn't strictly personal and selfish.
— Angela Duckworth
Psychologist & Author of "Grit: The Power of Passion and Perseverance
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The idea of grit is being able to sustain effort and commitment to goals that take a really long time. That's the part of the equation that sometimes gets overlooked.
— Angela Duckworth
Psychologist & Author of "Grit: The Power of Passion and Perseverance
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I invested most of our money, not in marketing, but in service. That was crucial to our early growth- starting in Europe, but then in America, Japan and the USA.
— Federico Marchetti
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You create change in other people when you're totally honest, transparent, and authentic. When you show people who you really are, with all your flaws, with all your vulnerabilities…it moves them.
— Abigail E. Disney
Documentary filmmaker and philanthropist; great-granddaughter of Walt Disney
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If you go into a new situation where you don't know anybody and you want to be more influential, don't look around the room and say hmmm… who can most help me here?… instead, look around and say hmmm…. Who can I most help here? You will put that person in a position where they will be standing on the balls of their feet to help you!
— Robert Cialdini
Influence & Persuasion Expert; Author of "Influence: The Psychology of Persuasion
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It's not enough to sit in our ivory towers or offices and think we have to go out and talk to people who are affected by a problem to understand what's going on, on the ground.
— Beth Simone Noveck
Chief Innovation Officer of the White House & Open Government Advocate
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We need to shift our thinking about what government does, and what civil servants do, away from this relentless focus on policy and ideology and onto project management and problem solving.
— Beth Simone Noveck
Chief Innovation Officer of the White House & Open Government Advocate
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The process of problem definition is a discipline that we rarely teach or learn. It is one of the most important things that we can invest our time in. What are the true underlying causes of a problem? How are people really affected?
— Beth Simone Noveck
Chief Innovation Officer of the White House & Open Government Advocate
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If your strategy is to do everything, you have no strategy at all.
— Robert E. Siegel
NPR Host and Senior News Correspondent for Over Three Decades
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You can't stay in your lane anymore – you need to be good at multiple things, and understand interactions.
— Robert E. Siegel
NPR Host and Senior News Correspondent for Over Three Decades
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In a world where everything is connected, there's bits and bytes moving, and leaders need to understand what happens when functions inside a company interact. What happens when your company is interacting with others inside of its ecosystem? There's a flow to business and leaders need to be able to see that flow.
— Robert E. Siegel
NPR Host and Senior News Correspondent for Over Three Decades
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Robustness is being in a good place and having a plan, resilience is being able to implement that plan and stay in a good place.
— Steve Peters
Psychiatrist and author of "The Chimp Paradox