Our news outlets could report the fact that 137,000 people escaped from extreme poverty yesterday, every day for the past 30 years – but they never ran that headline, with the result that over a billion people escaped poverty and nobody knows about it.

The military have always done a great job of creating this band of brothers – groups who are so close-knit they very literally behave like family, and from an evolutionary perspective- we're wired to do anything to protect our family.

We have the tendency to follow those who are comparable to us. It reduces uncertainty and provides us with an extremely effective shortcut into deciding how to best behave in a world that has become overloaded with information and stimulus.

I often describe a Grand Slam as a marathon, not a sprint. It involves enduring extremely long matches, seven times over two weeks. In tennis, those who sprint don't make it to the finish line.

The reality is – you can't accomplish anything unless you're all in emotionally, physically… you have to put it all on the table. You can't just put a little part of you out there in case you get hurt… guess what… everything about competition will hurt.

You can't stay in your lane anymore – you need to be good at multiple things, and understand interactions.

You cannot expend more energy than you can consume. That's a fundamental law of physics. If you do, you starve, you die, and you remove yourself from the gene pool. Biological systems have therefore been under enormous selective pressure to develop highly efficient intelligence.

The key is just to treat your staff how you would like to be treated yourself. You should treat your employees like the smart and capable adults they are. Give them the choice to make informed decisions and you will cultivate an environment in which everyone can flourish.

You cannot expend more energy than you can consume. That's a fundamental law of physics. If you do, you starve, you die, and you remove yourself from the gene pool. Biological systems have therefore been under enormous selective pressure to develop highly efficient intelligence.

Those defending the inevitability of death vastly outnumber the proponents of indefinite life. This almost trance-like acceptance of the status quo is genuinely surprising to me.

The silence I employ has agency behind it. I choose to use it strategically as the pause between stimulus and response, differentiating a considered response from a mere reaction. We need more of this kind of silence.

Your customers matter, they have the last word, they hold money in their pocket and will either fork it over… or not… A national stores manager should not be trying to control what stores do and instead say, their job should be to help each store do better.