From 600+ conversations with the world’s leading thinkers.
Crime, for those living in poverty, can become a business. Much like any other capitalist enterprise, their business further exacerbates inequality in society. The poor feel aggrieved by inequality - they exist in a world where they are disproportionately unrewarded for their input into the economy.
I hope that the totality of what I've done, or that which Freada and I have done together, really gives people a sense of hope and possibility, in a practical way, that business can be a constructive force in the world and genuinely help make the world a better place for everyone.
there are no good musicians who do not have a good ear, no artists without a great imagination, no writers without an excellent command of the language. The same goes for our trade. It is not enough to know how to use a calculator or build sound financial models. You need to have vision. You should look at a business process as if it were a living thing; you need to sense its music.
You may become rich, engage in philanthropy and help a million people but the only way you can help a billion people is by building a profitable business. Making money has almost become a taboo! People say, 'oh my god! You're making money?' and I say, 'you know what? I'm so proud that my business makes money… it's the only way I can scale and make a huge impact…'
The story is told sincerely, but the cumulative effect is misleading – a subconsciously organised trick. The whole show is ultimately anchored around the wizard, a character who comes on stage one day to reveal how they got to the very top – they will tell a moving story often involving their mother, how they were taught about hard work, seizing opportunity and being resilient.
While most people are uncomfortable with change we have a business built on analysing it. Our business takes advantage of challenges and the opportunities they provide.
As a nation, we're missing out by not being more flexible, accommodating and encouraging and I think lockdown has- at least- brought about that one piece of positive change.
Success means having a lifestyle that I enjoy. It means slowing down, enjoying what I do, and having as few stakeholders as possible. I don't want a bunch of investors. I don't want a ton of employees.
If you're simply trained in accounting or marketing, you'll never have what I call a kind of epiphany. A fantastic business stumbles onto something psychological which just gives it a fantastic edge.
The first thing I'd say is a big mistake is not caring about what the other side wants. Oftentimes people are thinking I have to say no to the other side. My goal is to say yes to them. It's to figure out what it is they want and give it to them.
The key to being successful in business is trust, you have to trust the people you work with. This trust must co-exist with competence. First and foremost the people in your business have to be extremely competent at what they do, and then it's up-to you as a leader to have trust in them.
I started my entrepreneurship journey straight out of college, and at the time my goal was simple. I didn't want a real job, and I didn't want to wear a suit…. Anything more than that was a bonus.