You are only ever one click away from looking at another alternative… The ability for the consumer to shop-around has made it difficult for some operators to realise the need for transparency in pricing… particularly when your product is built around opacity.

Most people would have a nervous breakdown if they didn't have their phone for a day; I would have a total breakdown if there was no culture, no art. I couldn't live without art, it would be impossible.

Uncertainty creates a strategic incentive for a rational man to go to war. That's not necessarily a mistake as, at the moment, people may wish they had better information, but they may also realise they've made the optimal choice.

We can't solve problems if we don't understand them.

The future is baked into the population of today, and that makes it very convenient for looking at the next couple of decades as our future soldiers are today in nursery school, and our future retirees are entering college.