From 600+ conversations with the world’s leading thinkers.
For me it is important that the kids see me for who I am – a good person who works hard but has fun.
If you fail many times in life, it can be frustrating, but, if you look differently at that, you can see that if you fail many times, you get up many times. If you didn't get up after the first fall, you could never have fought. Failure just means you got knocked down.
The number one thing is misread intentions. You assume someone has ill intent toward you and you don't check in on those intentions. Then a narrative forms in your head, and that's when you start spiralling.
If you have a national or multinational brand, your customers are as diverse as the human population. If you're smart, you realise that you need people in your business who can relate to all those different kinds of people. This is actually one of the smartest supports for diversity and inclusion in the workplace.
Cross-training stands as a key mechanism to balance mastery and specialisation with flexibility and motivation. However, this doesn't mean that you should cross-train every employee in every task. Such an approach would invariably lead to mediocrity.
Purpose doesn't come to people sitting at the starting blocks and thinking about purpose. You have to live it.
That confidence and perseverance can sometimes lead you to keep charging ahead headfirst, when what's really needed is a pause and a course adjustment. I think that's the challenge — and I talk about that in the book — when strengths get overused.
I don't think about myself as a woman in these contexts, I think about myself as a human. We should take advantage of our qualities and not trying to change or hide them.
Emotional intelligence however is a skill that is learned and learnable. We learn it in life- and we can be trained in it. It's not enough to have someone come and talk to your team about why it's important however, it's something that needs practice, something that you have to work at.
I often tell students we work with that there will be moments when they, as newcomers, propose ideas or approaches that are innovative and correct simply because they bring a fresh perspective, uninfluenced by established norms or the supposed limits of what's possible.
It's a combination of passion, vision, creativity and a sense of adventure.
In society, we assume (still) that male dominance is natural, and that males will make better leaders. We see no evidence of that in primates. We assume (still) that homosexual behaviour isn't natural, but we find homosexual behaviours in all primates. In some of our closest species- such as the bonobo- it's extremely common, perhaps as common as heterosexual behaviour.