“I dreamt of Farfetch for the love of fashion. I was absolutely determined to create something in the intersection of both fashion and tech – my two passions.”
— José Neves
Founder and CEO of Farfetch, luxury fashion e-commerce platform

The quote archive

Psychology

A growing archive of 3,000+ moments, drawn from every interview.

This is nothing to do with the 0.000001% who go on to be professional fighters – it's about the 99.9% of people who train because they enjoy it, and connect with it – and who apply the lessons they've learned to deal with the setbacks, failures, victories, challenges and tests they're going to get in work and life.

— John Kavanagh

Boxing coach of Conor McGregor at Straight Blast Gym Dublin

We should learn how to fight not flight. And fight doesn't have to be a physical thing – it can be that you feel something's going to be uncomfortable 'okay well let's avoid it'. No, go through with it but go through with it in a progressive manner, and go through with it in an intelligent manner and measure your results.

— John Kavanagh

Boxing coach of Conor McGregor at Straight Blast Gym Dublin

If you want to grow, you need to go through something uncomfortable and come out the other end. If you want to grow, you have to go forward in progressive steps. It should always be a little bit uncomfortable because otherwise there's no growth. And that's the secret. It's like playing chess but while getting punched in the face.

— John Kavanagh

Boxing coach of Conor McGregor at Straight Blast Gym Dublin

I earn my living from coaching people how to fight… it may come as a surprise, therefore, to learn that until I was in my early twenties, I was terrified of fighting. I hated arguing, shouting, violence – all forms of conflict, basically. That's not unusual, of course, but to be honest, I was a bit of a wimp – or, as some of the kids in school liked to tell me, a pussy.

— John Kavanagh

Boxing coach of Conor McGregor at Straight Blast Gym Dublin

Our psychology is open-ended: we can plug in variables, and are not just tied to constants. We can expand our circle of sympathy – we can employ the logic of impartiality, and the emotional prompts of human contact and vicarious experience, and expand our fellow-feeling from our family to our clan, our nation, tribe, and from there to all of humanity and even other sentient beings.

— Steven Pinker

Cognitive Scientist & Psychologist Known for Research on Language and Human Nature

Our news outlets could report the fact that 137,000 people escaped from extreme poverty yesterday, every day for the past 30 years – but they never ran that headline, with the result that over a billion people escaped poverty and nobody knows about it.

— Steven Pinker

Cognitive Scientist & Psychologist Known for Research on Language and Human Nature

Having negotiation skills means that you can weaponize emotional intelligence. If you want people to cooperate with you… if you want to connect with people who you don't share any common-ground with…. If you want to get a deal done without regrets…. That's where negotiation techniques can work, across all cultures.

— Chris Voss

Former FBI Hostage Negotiator & Author of "Never Split the Difference

All you've got to do is- to their face- call yourself every name that they are harbouring about you, it's that simple; it means you're demonstrating understanding. Whatever adjective from your culture best describes the worst possible name they could think of for you- all you've got to do is look them in the eye and say you feel I am – that's super simple, right? The thing is, it may sound easy- but it's hard to do- but if you can do it- it can unlock a situation in a heartbeat.

— Chris Voss

Former FBI Hostage Negotiator & Author of "Never Split the Difference

There's so much bullshit and deception out there- and most of it comes out of defensiveness and fear- not from evil intent. Most of the time- it's because they're scared and don't know how to tell the truth. You have to draw people out of the position of fear to really understand them- flat-out asking people if they're liars will never help you.

— Chris Voss

Former FBI Hostage Negotiator & Author of "Never Split the Difference

Mirroring is a crazy skill, it's so insanely effective. If you explain mirroring to people, they're like nah, that shit'll never work – but it's huge. Just repeating the last 3 words of what someone said or picking out 1-3 words from the middle of the statement, can get you the outcome you need. Using mirroring, you feel like you can work Jedi mind tricks!

— Chris Voss

Former FBI Hostage Negotiator & Author of "Never Split the Difference

Control and leverage are two-dimensional concepts that can lead you to leaving money on the table. By trying to get control you can drive deals away but if you know that the other side is control-oriented? You can get all the leverage by saying, 'wow… you're so powerful, you're in charge… you have all the leverage…' and once you know that's what turns the other side on? You can get them to give you want ever you want!

— Chris Voss

Former FBI Hostage Negotiator & Author of "Never Split the Difference

I wish I had known that Football is the most important part of the least important parts of my life. A bad result or losing in a final of the champions League is hard to take, but there are worse things to endure in life.

— Carlo Ancelotti

Legendary football manager with multiple Champions League titles

The hardest part of the job is telling those players that they are not playing, I remember from my playing days how that felt. This is when compassion is an important tool as well.

— Carlo Ancelotti

Legendary football manager with multiple Champions League titles

I know that there is an arc and that one day, either at my choosing or the club's, I will begin the downward part of the arc. I know when this is coming because people at the club stop talking about the future. That is a big sign.

— Carlo Ancelotti

Legendary football manager with multiple Champions League titles

Failure is an important tool with which one can reassess and reconstruct an idea or process, it is an essential element of the feedback loop. Failure should be used to step back and question your method and weaknesses. To recognize failure early can ultimately make one much stronger down the road.

— Carlo Ancelotti

Legendary football manager with multiple Champions League titles

Inside each of us are monsters and angels- there are no divisions between good and bad people- and I've seen how those times of insecurity can make us do terrible things to each other.

— Jacqueline Novogratz

Founder of Acumen Fund & social entrepreneur focused on global poverty alleviation