Psychology

There's so much bullshit and deception out there- and most of it comes out of defensiveness and fear- not from evil intent. Most of the time- it's because they're scared and don't know how to tell the truth. You have to draw people out of the position of fear to really understand them- flat-out asking people if they're liars will never help you.

Former FBI Hostage Negotiator & Author of "Never Split the Difference

Mirroring is a crazy skill, it's so insanely effective. If you explain mirroring to people, they're like nah, that shit'll never work – but it's huge. Just repeating the last 3 words of what someone said or picking out 1-3 words from the middle of the statement, can get you the outcome you need. Using mirroring, you feel like you can work Jedi mind tricks!

Former FBI Hostage Negotiator & Author of "Never Split the Difference

Control and leverage are two-dimensional concepts that can lead you to leaving money on the table. By trying to get control you can drive deals away but if you know that the other side is control-oriented? You can get all the leverage by saying, 'wow… you're so powerful, you're in charge… you have all the leverage…' and once you know that's what turns the other side on? You can get them to give you want ever you want!

Former FBI Hostage Negotiator & Author of "Never Split the Difference

I wish I had known that Football is the most important part of the least important parts of my life. A bad result or losing in a final of the champions League is hard to take, but there are worse things to endure in life.

Legendary football manager with multiple Champions League titles

The hardest part of the job is telling those players that they are not playing, I remember from my playing days how that felt. This is when compassion is an important tool as well.

Legendary football manager with multiple Champions League titles

I know that there is an arc and that one day, either at my choosing or the club's, I will begin the downward part of the arc. I know when this is coming because people at the club stop talking about the future. That is a big sign.

Legendary football manager with multiple Champions League titles

Failure is an important tool with which one can reassess and reconstruct an idea or process, it is an essential element of the feedback loop. Failure should be used to step back and question your method and weaknesses. To recognize failure early can ultimately make one much stronger down the road.

Legendary football manager with multiple Champions League titles

Inside each of us are monsters and angels- there are no divisions between good and bad people- and I've seen how those times of insecurity can make us do terrible things to each other.

Founder of Acumen Fund & social entrepreneur focused on global poverty alleviation

Those who have the most meaningful, purpose filled lives tend to dream so big – that those dreams will rarely be completed in a lifetime. What keeps you going is the beauty you encounter at every juncture of the path.

Founder of Acumen Fund & social entrepreneur focused on global poverty alleviation

I'm bad at grieving; perhaps that's why I keep going. Some call it resilience, but it's likely just escapism. When you keep moving, the wind moves behind you, and you leave behind who you once were and move towards something new.

Founder of Nasty Gal & Author of "#GIRLBOSS

I actually encrypt my wishes and goals into the things I do. There are creative ways for each of us to embed our wishes into our daily lives, but we have to set those wishes to start with.

Founder of Nasty Gal & Author of "#GIRLBOSS

I do this thing- I say something out-loud–announce it to the public–and then I'm forced to do it because people are excited and I don't want to let them down.

Founder of Nasty Gal & Author of "#GIRLBOSS

People are not born homophobic – or racist or misogynist. That's learned behaviour. This is why the current bid for LGBT-inclusive education in schools is so important.

Human rights activist & campaigner for LGBTQ+ equality and justice

There are multiple connections between human beings and music. Most fundamentally- we respond emotionally to music- sound is communicative, it affects us, it causes feelings and connections. Sound making and listening are communal activities, they're communicative activities… music moves us, and when we listen to it, we feel transported.

Renowned composer known for film scores and electronic classical music

We've ended up with organizations that are less capable than the people inside them- which is a little ironic when you think about it. Research shows that 89% of people are happy with the actual tasks of their work yet are frustrated with the work-environment- they are bothered by how they're managed not what they do.

Management theorist & author who revolutionized strategic thinking

In my experience, unless you are directly affected by a human rights abuse, you are unlikely to give it a second thought. How many times do you draw breath a day? It's about 22,000 times – you don't think about it until you can't. That's exactly how most people view human rights- they are generally apathetic and may express some concern or sympathy when they hear about something on the news, but they don't mobilise unless it affects them directly.

UN Human Rights Chief & International Justice Advocate