Wisdom in fragments

The vision for Zappos was for it to be about the very best customer service and for the Zappos brand to be synonymous with the very best customer service. In order to do that, we had to build a culture where employees genuinely wanted to provide great customer service — where it wasn't a department, but a way of being.

CEO of Zappos & Pioneer of Company Culture & Happiness

We've actually gotten rid of all people managers. We don't have a single person whose job it is to manage or tell someone else what to do. Instead we've organized the entire company around work that needs to get done, and then people can have multiple roles across multiple circles, and there's a bunch of other rules and processes.

CEO of Zappos & Pioneer of Company Culture & Happiness

We formalized making sure that the company culture and the employee happiness was priority number one, and everything else — including profits, revenue growth, and so on — was a byproduct of getting the culture right. Because our whole belief was that if we get the culture right, then most of the other stuff, including building our brand to be about the very best customer service, will happen naturally on its own.

CEO of Zappos & Pioneer of Company Culture & Happiness

The most common misunderstanding is that the Arctic is just a frozen wilderness with a lot of ice and glaciers and a few polar bears roaming. On the contrary the Arctic is a very diverse part of our planet with multiple resources and economic opportunities, the home for over four million people of different nationalities and diverse ethnic origin.

Former President of Iceland (1996-2016)

We must remember that about one-quarter of the planet is under the control of the indigenous communities of Latin America, Africa, Asia, and the Arctic. Quite frankly, we will never be able to deal with the challenges of the 21st century unless we engage and empower indigenous communities around the world.

Former President of Iceland (1996-2016)

The old diplomatic model where only representatives of states have a formal role cannot work in today's world. We need open, democratic platforms that allow everyone to participate – it could be a young activist or a business leader, it could be a scientist or an indigenous leader.

Former President of Iceland (1996-2016)

The term Arctic itself is misleading. It sounds like a region. It is in fact a big part of the planet of continental size. If you add all the Arctic areas up – Alaska, Canada, Greenland, the Nordics, and Russia – it's almost the size of Africa. Imagine if it was only 30 years ago when we discovered Africa!

Former President of Iceland (1996-2016)

The ice is neither left nor right, it is neither Republican nor Democrat, it is simply melting. The consequences of the sea ice melting are enormous and will be felt everywhere from Texas to China.

Former President of Iceland (1996-2016)

There's also of course this huge army of paid trolls (like Putin's) who can be hard to spot, but definitely there, whipping up hate and confusion just because it's part of the Russian state process to do that.

British comedian, writer, and television personality; co-founder of Fantasy Football League

Online trolling and abuse is a real problem now. A lot of people who want to express an opinion now are fearful that they'll get piled-on. And there's no real immunity from it: Zadie Smith's brilliant New Yorker story 'Now More Than Ever' is really an expression of her terror of the arbitrary possibility of being judged by a moralistic internet pile-on, of being as they say cancelled.

British comedian, writer, and television personality; co-founder of Fantasy Football League

I once got a troll who read something about me and tweeted, 'The only thing I want to read about you is your obituary...' my comeback, 'well, at least I'll get one mate!' – that accepts his position (that he only wants to read my obituary) and turns it back at him without aggression. That's how you have to do it, that's the basic rule.

British comedian, writer, and television personality; co-founder of Fantasy Football League

I looked at these people as hecklers... as a comedian, that's what you do. You rebound heckling with comedy. I had to think of funny, witty ways to make them look foolish for giving the abuse. The way I did that (and still do it today) is to retweet or screenshot what they said, however vile, extreme or unpleasant – and think of something to say back which defuses it, disarms them, and makes them look stupid.

British comedian, writer, and television personality; co-founder of Fantasy Football League

I first heard about Twitter through a journalist friend of mine called India Knight. She said, 'it's fantastic, like a cocktail party where all of your best friends have turned up!'- she was right, it was like that, for about 15 seconds.... It did feel like a lot of people I knew were being really nice and just chatting on this thing... as if Silicon Valley had come up with a digitised, virtual version of a pleasant conversation!

British comedian, writer, and television personality; co-founder of Fantasy Football League

Humanity has always been concerned with the end of the world!

Co-Founder of Skype & Estonian Entrepreneur & Technologist

Consequentialism is a philosophical approach to morality which says that actions themselves don't have intrinsic value, rather- the value of actions is determined by their consequences. We should therefore should be aware of the effects and side effects of actions when establishing their value.

Co-Founder of Skype & Estonian Entrepreneur & Technologist

There's an interesting over-representation of physicists within the existentialist community. Physicists, especially astronomers and cosmologists have had a glimpse of how vast the universe is, and the potential value of it, versus our planet.

Co-Founder of Skype & Estonian Entrepreneur & Technologist