Management that is forced into near time results and paybacks is not tuned for the sort of messages that design has to offer––those of long term customer relationships, of innovative approaches to creating desirable uniqueness.

There is something about the female psyche which is intensely social, and the most trivial conversations become part of the process of bonding. They may appear trivial but there will be a lot more un-stated below the surface - a form of commitment.

You probably know your cholesterol level. You know your heart rate, your resting heart rate, the number of steps that you take per day. But most people have absolutely no idea what is happening inside their brains other than through self-reflection. So the ability to quantify that and give people direct access to information about what's happening to their brains could be radically transformational.

If you don't love the act of doing, you'll never find happiness. If your motivation is glory or money, you're bound to be disappointed. If you're more excited about lunch with investment bankers or the Harvard Club than dealing with the day-to-day realities—like working with bakers or being deeply involved in the entity—you'll end up unhappy.

I've been fortunate not to be formally trained in any of these disciplines. I don't know how to play music, nor do I know how to code, but I have a strong sense of what the market wants. Around that, I build a team of people who are skilled at execution.

Habituation is a very basic mechanism. It's something we find in every neuron and every system of our brain, including our fundamental abilities like perception. Essentially, we stop responding to and perceiving things that are not changing or are changing very gradually.

Criminals are not looking for challenges, but opportunities. Hackers don't cause breaches, they wait for doors to open; and we're making it so easy for people to steal from us that we're creating unlimited doors.

What really characterises the experience of poverty is emotional stress. Stress is a natural human response to emotional strain, and whilst it can be useful in short doses as a catalyst, a motivator, a wake-up call, in the long term it can impact development, damage relationships and lead to self-defeating compulsive, addictive behaviours.

When you have the confidence that you really are an expert closer, you're a competent closer, the word no doesn't matter, because you know that there's going to be a certain number of no's and a certain number of yes's.

You have some smart people gaslighting us into telling us this isn't true... and that's now how history works. Those same people, when a Donald Trump figure comes onto the scene- or some other toxic force- are like who's going to save us? But they discouraged you from believing people had the power to do that.

The evidence is that 50% of young heroin users who are under 19 will die by the age of 50. It's a terrible danger. People with alcohol problems have got a full 400% increase in expectation of death, than people without alcohol problems.

Crypto-currency is a means by which people can exchange property in a secure way without the use of a central institution like a bank or the Federal Reserve. The currency is digital and particular crypto-currencies like BitCoin go to extreme lengths so that you can only spend your digital currency once.