Every business makes money as a secondary purpose. It's the coincidental result of creating customer value and changing the world in some way that people are willing to pay for and find valuable. That is the primary activity of a business – and you happen to get paid for it.

Etiquette is the glue that holds society together. Humans are social creatures, after all—we need connection to survive. But with global cultures in flux and the post-pandemic digital age, shadow epidemics of anxiety and loneliness are on the rise.

In rich countries, 'innovation' often means finding a better way of doing things. But in developing countries, it can mean finding a way to do things at all.

I think there was a moment around 2009 to 2011 when states got caught off guard a little. They didn't realise social media had the potential it did. And then I think it didn't take very long for authoritarian regimes to get smart and realise they could actually use these tools to stay in power.

Over half have changed national policy within five years of launch.

I don't think it was inevitable until the point where the tanks started rolling-in. It was unstoppable at that point… But 20 years ago, would we have realised this was going to happen? My sense would be absolutely not.

When you fail, you take ownership of the failure, and then you assess what mistakes were made, what could be done differently, what better instructions you could have given, what better support you could have given, then you fix those problems, move on and try again, simple.

For the first time in over 20 years, I feel brown… I find myself being extra careful in terms of how I dress, where I go, how I speak, what I carry and how I behave; not to conform to any new social norms- but rather, so that people don't mistake me for a terrorist, or make assumptions about my intentions.

Crypto-currency is a means by which people can exchange property in a secure way without the use of a central institution like a bank or the Federal Reserve. The currency is digital and particular crypto-currencies like BitCoin go to extreme lengths so that you can only spend your digital currency once.

Much of our learning, expansion, and deepening as humans occur within the realm of connectivity, particularly through the conversations we dare to have when we are most vulnerable and authentic. Simply by engaging in genuine, open dialogue, something transformative happens.

The politics of identity has gone very wrong in many cases. Politicians often forget that people are much more complex, and are a mix of many identities – and each of these identities can be of differing importance to the individual. A Muslim man from Somalia, who is a chess player, may have his chess-playing as his main source of identity, for example.

Super-specialisation at the expense of a breadth of knowledge is a modern-day fallacy. If you're super-specialised in one particular area, at the expense of that breadth, you are quite likely to make errors in other, bigger fields.