There's an old adage that the boxer is the last one to know – it's not true, he's the first one to know, but the last to acknowledge it. You can learn from defeat – it's not the end of the world, but you have to learn from it.

If you get the culture right, most of the other stuff — including building your brand to be about the very best customer service — will happen naturally on its own. But if you don't get the culture right, then you're not going to accomplish any of the other stuff.

From my perspective, however, justice alone is insufficient for reconciliation. True reconciliation must originate within a society, involving both victims and perpetrators. Yet, accountability is an essential starting point, laying the groundwork for reconciliation efforts.

The greatest adventure that any of us can take is answering these questions for ourselves. This isn't deep, dark, conversation, it's normal conversation. The wisest, coolest prophets out there… people like the Dalai Lama… they're full of joy.

The reason why I fight is that I'm fighting against the pain of seeing my family get sick and fighting against not being able to help them. That's more painful than anything. To see my kids, get sick tomorrow and not being able to help them? That's more painful than anything I would experience in a fight.

Around the world you've got somewhere between 1 and 2 billion people who are living in abject poverty. Economic growth offers the opportunity to reduce that 1 or 2 billion to 100,000–200,000 in the next phase.

We come from mammals, we are mammals… we're just mammals that wear clothes. We're destimulated – we don't feel the cold, the heat, everything in our environment – even though our physiology is built for it. Our vascular system responds naturally to temperature changes by dilating and contracting our muscles; but we've allowed them to lose this fitness, to lose their conditioning – and so our hearts compensate.

I believe it's crucial, especially in social settings, to be both interesting and interested. Being well-informed and keeping up with current events make you more engaging, but showing genuine interest in others is key.

No matter what you eat, how much you exercise, how skinny or young or wise you are, none of it matters if you're not breathing properly. There is nothing more essential to our health and well-being than breathing: take air in, let it out, repeat twenty-five thousand times a day. Yet, as a species, humans have lost the ability to breathe correctly, with grave consequences.

I walked into a club that I didn't even know had my record – thought it was a demo – the engineer who recorded it also happened to be a DJ, he'd been playing it for 2 weeks and it'd become the biggest song in the club, this unknown group called Chick or Cheek or whatever, he didn't even know what to call it.

We have a much more connected marketplace. We have had, what I reckon to be an extremely overvalued stock market since 2000. When you have that situation, you are prone to very sudden negative revaluations.

We take ethics very seriously – and it's important to never fool the user. It must be clear that you are dealing with a digital person, not a real person, and at the same time you cannot create any dependency.