What it means to be creative is pretty simple. It's to do something human, something generous, something that might not work. It has to be all 3 of those things. You will find creative accountants, politicians, housekeepers and engineers… being creative is to solve interesting problems!

Entrepreneurs that do it for greed of money fail. Entrepreneurship isn't about greed, it has nothing to do with that; what matters is personal freedom.

However, if the supply is infinite, (that's true of emails), then you're never actually going to get that position of mastery over time. What's going to happen is that you just get busier and busier and move faster and faster!

Those suffering Anorexia Nervosa are obsessed with weight, checking sometimes 30 times a day, and keeping a close reign on their weight. A pound gain in weight can be perceived as terrible.

Transformation is about understanding how the market is evolving and positioning your organization for the future that's unfolding. It's about ensuring that you're there when that future arrives.