“Fundamentally; negotiation is about gathering information and processing it to be able to exert influence on an outcome. The best negotiators can do this in real-time through communication.”
— Chris Voss
Former FBI Hostage Negotiator & Author of "Never Split the Difference

The quote archive

Culture

A growing archive of 3,000+ moments, drawn from every interview.

Good attention is very valuable. In 2017 unlike 2007 when I was yelling about this stuff, people now understand that personal brands are leverage. When you have people's attention, and especially if they think you have value, you can do amazing things.

— Gary Vaynerchuk

Serial Entrepreneur, Author & Digital Marketing Strategist

What we're seeing is a global shift towards meaning and WeWork is helping achieve that on a global scale.

— Miguel McKelvey

Co-founder of WeWork, co-working space company

In my case, and for many people I know, a European identity is something that was denied to us for 50 years. For 50 years, Estonia was occupied by the Soviets, and so- for us- for our people, who were under communist domination, we were comfortable and happy to take on a European identity when we gained independence.

— Toomas Hendrik Ilves

Former President of Estonia & Cybersecurity Pioneer

Ancient philosophy almost hasn't been bettered as a kind of therapeutic toolbox in 2400 years, and have a certain aesthetic to them which makes you feel part of a long tradition.

— Jules Evans

Nobody should ever feel isolated, or like they have nowhere to turn. Whether it's at school, home, or in the workplace. Nobody should ever feel a cultural burden of silence around mental health challenges.

— Chirlane McCray

Wife of NYC Mayor Bill de Blasio; Mental Health Advocate & Poet

The first and most important part of tackling mental health challenges is to drive cultural change. If you don't change the culture around mental health- people will continue to be stigmatised, people will continue to stay silent, people will not seek the help they need.

— Chirlane McCray

Wife of NYC Mayor Bill de Blasio; Mental Health Advocate & Poet

We've never really talked about diversity, not honestly- and that's why we've got these problems, we've always skirted around the issue, sort of tap danced around it and walked on egg shells when discussing it; because of this, we've never really addressed it.

— June Sarpong

British TV Presenter, Diversity Advocate & Commonwealth Games Federation Official

Rather than politicising our cultural challenges, we have to allow people to feel comfortable about their culture and about who they are, and to accept each other as equals.

— Edwin M. Lee

Mayor of San Francisco (2011-2018) & First Asian-American Mayor

San Francisco is the city of love and compassion, will always be, and will never change that.

— Edwin M. Lee

Mayor of San Francisco (2011-2018) & First Asian-American Mayor

American history has bred a mythology of guns as being protection from an oppressive state. We're not alone however; Australia and Canada's gun ownership stems from a similar history, Switzerland has guns in almost every household- yet they haven't turned guns into this symbol of manhood in the way the US has.

— Nicholas Kristof

Pulitzer Prize-Winning Journalist & New York Times Columnist

A lot of that feeling of alienation that you see in The Office, Dilbert, and so-forth is driven by people feeling that they don't understand context, and ultimately decisions don't make sense.

— Stewart Butterfield

Co-Founder of Slack, Former CEO & Creator of Flickr

For thousands of years, sport has existed alongside religion as the pre-eminent medium through which social bonding takes place, and in contemporary culture football has become the pre-eminent sport of the world.

— Jürgen Griesbeck

The real strength of our culture lies in what happens once our basic needs are met. As social capital develops, humans become increasingly able to perform feats way beyond the biological and cognitive limitations of the individual.

— Peter Corning

Biologist and systems theorist known for work on evolution and social cooperation

The most important lesson I learned is that you have to show 100% genuine emotion and personality through everything you do and allow that to connect to people. You cannot keep things inside because you think people won't accept you, or will think you're strange; just let your freak flag fly.

— AJ Mendez

Professional wrestler and WWE performer, known as AJ Lee

A lot of people in society understandably want to feel important, and one of the ways you do this is to show people how busy you are… and one of the ways you show people how busy you are is to describe how little time you have for sleep.

— Matthew Walker

Sleep scientist and author of "Why We Sleep

The truth is that we live in a very unethical society. We don't teach ethics at home, schools or university. As a consequence most businesses don't have a code of ethics or conduct.

— Frank Abagnale

Notorious con artist and impostor who inspired the film "Catch Me If You Can