Psychology

Everyone has important skills and likely unique skills, but they may not always be as confident in those skills as they should be. We need to challenge the notion that if you don't feel like a superhero, then you must not be the right person for the job. Being underestimated in that way often brings out the best in me. For me, it's not just about overcoming insecurity but leveraging it as a catalyst to ensure that I bring everything I have to the mission.

NASA Astronaut & Space Shuttle Mission Specialist

Mental resilience is supported by practice and preparation, but it also comes from knowing, deep down, that you're supposed to be where you are. Confidence in your purpose is crucial. By focusing on the next step, and then the one after that, while keeping the big picture in mind, you can effectively accomplish the mission.

NASA Astronaut & Space Shuttle Mission Specialist

One of the best analogies I've heard in this scenario is that, just as you wouldn't want a surgeon to go from one operating theater to the next without having washed their hands, you don't want a manager to go from one context to the next without being in a position where they can actually do some good—or at least do no harm.

The idea that you will sit down with someone who's had 30 or 40 years of lived experience in a particular situation, and has been conditioned to analyze the world that way, and then somehow get them to change their mind in one sitting is implausible.

One is: Do I trust you with my feelings? Do I think that you're going to be a listener who is non-judgmental, or do I think you're going to judge me—'Marc is weak because he's anxious,' or 'Marc is a man and he's feeling sad; dudes don't feel sad.' So if I think you're going to judge me for my feelings, I'm going to be much more guarded about whether or not I express them.

Psychologist & Director of Yale Center for Emotional Intelligence

We tend to go deeper with that in terms of specific facial expressions, body language, and vocal tone. And I think what's important to know there is that we often make a lot of mistakes when we're reading other people's emotions because we bring in our own cultural values, our own belief systems, and we oftentimes project emotions onto people as opposed to really knowing how they're feeling.

Psychologist & Director of Yale Center for Emotional Intelligence

Depression is depression. Despair is despair. Disappointment is disappointment, and I think it's important for us to have that emotional granularity. Because if I just walk around like the world is right now, 'I'm anxious, I'm anxious,' but I have a hard time believing that everyone is that anxious. I think it's because we don't have granularity in our understanding of emotions, and so we're not communicating our true experiences accurately.

Psychologist & Director of Yale Center for Emotional Intelligence

Because it's giving us information about how we're feeling and what we need to do about those feelings. When I'm looking at your facial expressions, I get signals—like either you're interested or you're bored. Either you want me to keep going or not. And that's data for me. Because if I notice a shift in the way you're engaging with me while I'm speaking, I could either use that information, or I could keep going and going and going, and then lose my audience.

Psychologist & Director of Yale Center for Emotional Intelligence

I think this goes into the history of psychology; for example, 100 years ago, we couldn't even measure what an emotion is. It's something in your head and in your brain, and we were always used to measuring behaviour, not people's psychological experiences. So just from that alone, it became less important because it wasn't observable behaviour, as if what people are thinking and feeling doesn't matter—which is obviously crazy; it does matter.

Psychologist & Director of Yale Center for Emotional Intelligence

Have you ever read Robert Greene's 48 Laws of Power? One of the laws is 'discover every man's thumbscrew,' which means that every person has something that matters deeply to them. I think you can approach this not from a negative perspective, but a positive one: to understand the 'good guys,' the 'bad guys,' and everyone in between. Why do they do what they do? As a journalist, the best way to uncover that is to listen—authentically.

Fox News Correspondent and International Reporter

I want to set an example for this generation of war reporters, and for my generation as a whole, that you don't have to rely on drugs or alcohol to cope with traumatic experiences. Cold exposure, like an ice bath or cold shower, maintaining a healthy lifestyle, getting outside for a walk in the sun—ideally, a combination of all these things—can make a huge difference. You'd be surprised how your brain starts to adjust after just a few days, making you feel lighter, healthier, and more capable of handling whatever life throws at you.

Fox News Correspondent and International Reporter

A complex system is one where the properties of the building blocks, when they interact, can create phenomena that are very different from the building blocks themselves. The human brain is a great example. You take a neuron, which is a cell – you put an electrochemical signal in, electrochemical signal comes out – but somehow you hook 80 billion of them together and you get a brain. You have to hook them together just right, of course, but the result is completely fundamentally different than what you started with.

Complexity scientist & founding director of Santa Fe Institute's Complexity Economics program

The average is the enemy of the marketer, because it actually disguises what you really need to know, which is the outliers, the unusual use cases, the anecdotal eccentricity, where most of the really valuable information lies.

Vice Chairman of Ogilvy & advertising strategist and behavioral economist

The problem with market research is that people don't think what they feel, don't say what they think, and don't do what they say.

Vice Chairman of Ogilvy & advertising strategist and behavioral economist

A fantastic business stumbles onto something psychological which just gives it a fantastic edge. Netflix's killer psychological hack was 'have 3 DVDs at any one time, watch them as often as you want, change them out as often as you want, £19.95 a month. No late fees ever.' That turned into a business worth billions.

Vice Chairman of Ogilvy & advertising strategist and behavioral economist

Music is definitely a form of communication, and it gives me a good feeling. If I'm hungry and sit at the piano to play, I'm not hungry anymore. I'll forget everything when I make music. I think when we listen to music, it allows us to feel things.

Grammy-nominated music producer and songwriter behind major pop hits