From 600+ conversations with the world’s leading thinkers.
Too often I feel there is also a search for 'the next' Steve Jobs or Joanna Shields. These are extraordinary people and yet I believe we should not treat entrepreneurialism as requiring a narrow checklist of certain characteristics.
Philanthropy is very much like business, there's not such a huge difference. In business you have a mission statement, in philanthropy you have a vision. I believe in philanthropy we want to do things that give back as much as we give, otherwise it doesn't have permanence.
When you contrast that with human rights defenders, they are willing to self-sacrifice, to give everything to defend the community… not just their community, but everyone's rights. Why can't politicians be like that?
Excellence is not about perfection, it's about consistency and the relentless pursuit of something better. Every dish is an opportunity to elevate the craft.
The job of an entrepreneur or a competitive leader is to create the conditions that make your organisation the better competitive alternative. All your efforts should be directed towards marshalling and channelling resources—human and intellectual capital—towards being the best competitive alternative.
Jack Ma encouraged the entire company to practice and learn Tai Chi in their free time, it is a practice that allows one to embrace the seeming contradictions in the world, and in business. Let me give you some examples – how do you become a profitable business while also doing good for society?
I'm bad at grieving; perhaps that's why I keep going. Some call it resilience, but it's likely just escapism. When you keep moving, the wind moves behind you, and you leave behind who you once were and move towards something new.
Scaling up is incredibly challenging; it's definitely been the hardest part of my own entrepreneurship journey. You might be familiar with The Peter Principle, which states that people are promoted to the level of their incompetence. It's exactly the same in the real world: if you're good at your job, it leads to advancement in your career, and then you don't get to do those things anymore that made you deserve that advancement.
The ability to build trust is an essential human skill but it's not easy to build trust relationships quickly and certainly not in the midst of crisis. That comes from consistent behaviour that demonstrates integrity, honesty, truthfulness, and keeping one's word.
There's an old adage that the boxer is the last one to know – it's not true, he's the first one to know, but the last to acknowledge it. You can learn from defeat – it's not the end of the world, but you have to learn from it.
I think space made me less black and white, less uptight. I don't get as excited about things as easily. I feel like I take positions on things less easily.
To me, a great leader should be empathetic, authentic, entrepreneurial, creative, ethical and lead from the front.