From 600+ conversations with the world’s leading thinkers.
I hesitate to respond bluntly but 'design' to many businesses is an invisible element somehow present without effort…like 'free wifi'. And, as my son says, to his generation, 'wifi is like air'––taken for granted and only notable when the quality is bad or (god forbid!) it is not there at all.
This crisis is rooted in the collective delusion that burnout is the necessary price we must pay for accomplishment and success. Recent scientific findings make it clear that this couldn't be less true. Our golden age of sleep science is revealing all the ways in which sleep plays a vital role in our decision making, emotional intelligence, cognitive function, and creativity. Not only is there no tradeoff between living a well-rounded life and high performance, performance is actually improved when our lives include time for renewal.
Don't give away a majority shareholding the way I had to with HomeServe. I ended up giving away 52% of the shares with my partner for a £500,000 investment we took when we'd run out of money—a terrible time to raise capital.
Today, we are asking the opposite question – will luxury brands continue to be sold offline? 20 years after we started, when people were suspicious about whether luxury brands could be sold on the internet, the opposite question is now the big consideration!
In this industry, whether you're learning to act or write, you often develop skills in isolation. It's easy to see your own discipline as encompassing the whole creative universe. However, once you're on set, the reality of the collaboration involved becomes apparent very quickly.
If I could change only one thing about public understanding of the meritocratic structures in our world, it would be to give more recognition to our hidden heroes.
We often project our 'superhero' aspirations onto our leaders and vulnerability, and other more human traits, are not always encouraged. Organisational leaders often experience loneliness, and the 'truth' within their company is often illusive to them because subordinates will often tell them what they want to hear.
When you are a public company, you are all-but forced to think on a quarterly basis. That's how long people hold you on average, between 2-3 months is the average hold period for equity investors. It's therefore much more difficult to think in a long-term strategic way and increase value.
Bill Gates spoke at Davos in 2008, about the need for creative capitalism. Michael Porter started talking about shared value capitalism, John Mackey of Whole Foods started talking about conscious capitalism and Marc Benioff started talking about compassionate capitalism. It was the beginning of a time when everybody felt the need to put a modifier in front of the word 'capitalism,' it was clear the incumbent version wasn't working as well as it could.
It is the difference between an investor asking, 'so, what's your product…' and 'so, what's your idea, and what steps can we take to turn that into a product.'
People think these founders are all brilliant and can't make mistakes, we've found that; there's a sense that they can fix everything or have the answers for everything… they don't, and they can't.
My mother Bess taught me very early on to take risks and just go for it. I don't like to waste people's time, and I don't like my time wasted because time is the only thing you can't get back.