From 600+ conversations with the world’s leading thinkers.
Customer retention is the solitary metric indicating product-market fit. If you offer value, your customers will return; if you don't, they'll disappear.
Brands work on the principle that if you break down people's confidence, they will be much more vulnerable to advertising, and much more likely to go out and consume… much more likely to buy things to fix problems they didn't even know they had if it weren't for brands breaking their confidence in the first place.
The current Trump–Silicon Valley consensus—that all forms of regulation somehow constrain the muscular freedom of companies to innovate—is ludicrous.
In crises, people need to hear one or two simple messages to act on – not a confusing list. Through your communication, you also need to project certainty – and the fact that you have a plan (even if it's not fully formulated). Your team need to believe that they, and you, are going to get the job done.
It's about the pursuit of a vision. It's about being brutally honest each day. It's about truly understanding the role of housekeeping versus the relationship with your customer.
There is a problem with business leaders and the economics profession where we have celebrated the gains from neoliberal policies whilst only paying lip-service to compensating those left-behind.
What they meant was, 'Do you have someone at work with whom you can discuss personal matters?' Only 30% of workers affirmed they had such a connection at work. However, this 30% demonstrated significantly higher job engagement, superior performance, and less likelihood to leave their job for a more enticing offer.
She channelled that culture, and felt entitled to do the same thing – only her device wasn't a computer, or software, it was a medical device that patients and doctors relied on to make important health decisions, some of them life-or-death decisions. With medicine, you simply can't fake it till you make it. Otherwise, you jeopardize lives.
The first trillionaires are going to be created through space exploration. Imagine the mineral wealth on planet Earth, and then realise that Earth is just a tiny blue dot in our whole galaxy… which is just one galaxy in a universe, which could be part of many universes. Everything we think is rare on Earth, is abundant in space.
I believe many of our new generation of entrepreneurs put too much significance on money, and not enough on ideas. If you have a great idea, and the skills to execute that idea, the money will come.
...the most serious financial crisis we've seen at least since the 1930s, if not ever.
I invested most of our money, not in marketing, but in service. That was crucial to our early growth- starting in Europe, but then in America, Japan and the USA.